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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex bodily injury and property damage claims, including litigation management and negotiation strategies. Proficient in claims management systems and possesses strong analytical, communication, and conflict resolution skills.
Highest-signal resume keywords
Bodily Injury Claim ExperienceLitigation ManagementClaims Management SystemsActive Adjuster LicenseAdvanced Conflict Resolution Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability AssessmentDamage EvaluationPolicy InterpretationNegotiationDecision MakingRecord KeepingCustomer ServiceAttention to DetailOrganizational Skills
Soft Skills
Verbal CommunicationWritten CommunicationCreative Problem SolvingMentoringAdaptability
Tools & Technologies
Microsoft OfficeClaims Management SystemsEnterprise Technology SystemsAI-Related Digital Tools
Certifications & Qualifications
Active Adjuster LicenseInsurance License
Industry Keywords
Insurance PrinciplesFair Claims PracticesLegal RequirementsComplex Policy LanguageBodily Injury LiabilityProperty Damage Liability
About the role
Key responsibilities & impact- Manage and investigate complex and higher-severity injury and/or property damage claims
- Handle claims and litigation from first notice of loss through resolution within authority
- Determine coverage, evaluate liability, assess damages, establish reserves, and issue timely payments
- Investigate claims by contacting relevant parties and assessing bodily injury and property damage
- Communicate with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
- Develop advanced resolution strategies and coordinate internal and external resources
- Partner with Counsel on litigation management strategies
- Manage multi-party negotiations to achieve optimal claim resolutions
- Maintain accurate claim activity records in claim management systems
- Identify improvements to best practices and offer creative solutions
- Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
- Mentor and coach Claim Professionals, including on higher-severity claims
- Travel, including overnight stays, to mediations, trials, arbitration, and similar events as needed
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- Four years of bodily injury claim and litigation experience
- Active adjuster license, where required by state law
- Experience with claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Excellent verbal and written communication skills
- Ability to comprehend, synthesize, and clearly articulate complex information
- Ability to analyze complex situations and make effective decisions independently
- Exceptional customer service skills
- Strong attention to detail and organizational skills
- Advanced conflict resolution and negotiation skills
- Strong understanding of insurance principles, terminology, regulations, fair claims practices legislation, and legal requirements
- Ability to interpret and apply complex policy language, endorsements, and exclusions
- High School Diploma or GED
- Three years of bodily injury liability, property damage liability, or comparable claim related experience
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and mental health resources
- Matching Gift and Volunteer Rewards program