Senior Technical Specialist – Construction Defect

Travelers

. Manage an active caseload of complex construction defect property damage claims and litigation from first notice of loss through resolution .

Posted 10/13/2026full-timeTampa • Florida • United StatesSenior💰 $94,400 - $155,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex construction defect and property damage claims, including litigation management and advanced negotiation strategies. Proficient in claims management systems and possesses a strong understanding of insurance principles and regulations.

Highest-signal resume keywords

Construction Defect Claims ManagementLitigation ManagementClaims Management SystemsAdvanced Negotiation SkillsInsurance Principles and Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability EvaluationCoverage Dispute ResolutionPolicy InterpretationClaims Activity Record Maintenance

Soft Skills

Excellent Communication SkillsCustomer Service SkillsAttention to DetailOrganizational SkillsStress Management

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsClaim Management Systems

Certifications & Qualifications

Active Adjuster LicenseRelevant Insurance License

Industry Keywords

Property Damage ClaimsBodily Injury LiabilityFair Claims PracticesContractual IndemnityComplex Policy Language

About the role

Key responsibilities & impact

Manage an active caseload of complex construction defect property damage claims and litigation from first notice of loss through resolution
Handle high-complexity personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues
Gather and investigate information to determine coverage, evaluate liability exposure and property damage, and establish reserves
Communicate with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Develop and execute advanced claim resolution strategies
Coordinate internal and external resources for comprehensive claim investigations and evaluations
Partner with counsel on litigation management strategies
Manage multi-party negotiations within delegated authority limits
Maintain accurate claim activity records in claim management systems
Identify improvements to best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Mentor and coach Claim Professionals, including on higher-severity claims
Attend mediations, trials, arbitrations, and other events that may require overnight travel
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Four years of construction defect/property damage and litigation experience
Active adjuster license, where required by state law
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to comprehend, synthesize, and clearly articulate complex information
Ability to analyze complex situations and make effective decisions independently
Exceptional customer service skills
Strong attention to detail and organizational skills
Advanced conflict resolution and negotiation skills
Ability to manage stress and maintain professionalism under pressure
Strong understanding of insurance principles, terminology, regulations, fair claims practices legislation, and legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions
High School Diploma or GED
Three years of bodily injury liability, property damage liability, or comparable claim-related experience
Acquire and maintain relevant insurance license(s) within three months of starting the job

Benefits

Comp & perks

Potential sign-on bonus
Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and other mental health resources
Matching Gift and Volunteer Rewards program
Hybrid work arrangement