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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex injury and property damage claims, including litigation management and negotiation strategies. Proficient in claims management systems and possesses strong analytical and communication skills to effectively resolve disputes and mentor team members.
Highest-signal resume keywords
Bodily Injury Claim ExperienceLitigation ManagementClaims Management SystemsActive Adjuster LicenseAdvanced Conflict Resolution Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationLiability AssessmentCoverage DeterminationDamage EvaluationNegotiation StrategiesPolicy InterpretationClaims ResolutionRecord MaintenanceJudgment and Decision-MakingAttention to Detail
Soft Skills
Excellent Communication SkillsCustomer Service SkillsOrganizational SkillsAbility to Synthesize InformationMentoring and Coaching
Tools & Technologies
Microsoft OfficeClaims Management SystemsEnterprise Technology SystemsAI-Related Digital Tools
Certifications & Qualifications
Bachelor’s DegreeHigh School Diploma or GEDInsurance License
Industry Keywords
Insurance PrinciplesFair Claims PracticesLegal RequirementsContractual IndemnityComplex Policy Language
About the role
Key responsibilities & impact- Manage and investigate complex and higher-severity injury and/or property damage claims
- Manage claims and litigation from first notice of loss through resolution within level of authority
- Determine coverage, evaluate liability, assess damages, establish reserves, and issue timely payments
- Handle high-complexity personal and business insurance liability claims, including coverage disputes and contractual indemnity issues
- Gather and investigate information by contacting relevant parties
- Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
- Develop advanced resolution strategies and coordinate internal and external resources
- Partner with Counsel on litigation management strategies
- Manage multi-party negotiations to achieve optimal claim resolutions
- Maintain accurate claim activity records in claim management systems
- Identify improvements to best practices and offer creative solutions
- Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
- Mentor and coach Claim Professionals, including higher-severity claims mentoring
- Travel, including overnight stays, to attend mediations, trials, and arbitrations as required
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED
- Four years of bodily injury claim and litigation experience
- Three years of bodily injury liability, property damage liability, or comparable claim related experience
- Active adjuster license, where required by state law
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Experience with claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Excellent verbal and written communication skills
- Ability to comprehend, synthesize, and clearly articulate complex information
- Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
- Exceptional customer service skills
- Strong attention to detail and organizational skills
- Advanced conflict resolution and negotiation skills
- Strong understanding of insurance principles, terminology, regulations, fair claims practices legislation, and legal requirements
- Ability to interpret and apply complex policy language, endorsements, and exclusions
- Ability to learn quickly and apply experience to new situations
Benefits
Comp & perks- Health insurance from the first day of employment for employees and eligible family members
- 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
- Matching Gift and Volunteer Rewards program