Senior Technical Specialist – General Liability

Travelers

. Independently manage complex injury and/or property damage claims and litigation from first notice of loss through resolution .

Posted 10/14/2026full-timeUnited StatesSenior💰 $94,400 - $155,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including litigation and negotiation strategies. Proficient in claims management systems and possesses strong communication, analytical, and conflict resolution skills.

Highest-signal resume keywords

Bodily Injury Claim ExperienceActive Adjuster LicenseClaims Management SystemsAdvanced Conflict Resolution SkillsInsurance Principles Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementLitigation ManagementNegotiationDamage AssessmentCoverage Dispute ResolutionPolicy InterpretationRecord KeepingJudgment and Decision MakingCustomer ServiceAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsStress ManagementMentoring

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsClaim Management Systems

Certifications & Qualifications

Adjuster License

Industry Keywords

Insurance LiabilityFair Claims PracticesLegal RequirementsContractual IndemnityHigh-Value Claims

About the role

Key responsibilities & impact

Independently manage complex injury and/or property damage claims and litigation from first notice of loss through resolution
Handle high-complexity personal and business insurance liability claims, including coverage disputes and contractual indemnity issues
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess damages, and establish reserves
Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Develop advanced resolution strategies and coordinate internal and external resources
Partner with Counsel on litigation management strategies
Manage multi-party negotiations to achieve optimal claim resolutions within delegated authority limits
Maintain accurate claim activity records in claim management systems
Identify improvements to best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Mentor and coach Claim Professionals, including higher-severity claims mentoring
Attend mediations, trials, arbitration, and similar events when required, potentially involving overnight travel
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Four years of bodily injury claim and litigation experience
Active adjuster license, where required by state law
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to comprehend, synthesize, and clearly articulate complex information
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills
Strong attention to detail and organizational skills
Advanced conflict resolution and negotiation skills
Ability to manage disputed high-value claims and coordinate with legal counsel
Ability to manage stress and maintain professionalism under pressure
Strong understanding of insurance principles, terminology, regulations, fair claims practices legislation, and legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions
Ability to learn quickly and apply experience to new situations
High School Diploma or GED
Three years of bodily injury liability, property damage liability, or comparable claim-related experience
Acquire and maintain relevant insurance license(s) within three months of starting the job

Benefits

Comp & perks

Performance-based cash incentive awards
Sign-on bonus eligibility
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and other mental health resources
Matching Gift and Volunteer Rewards program
Hybrid work arrangement