Technical Specialist – General Liability

Travelers

. Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution .

Posted 10/21/2026full-timeUnited StatesJuniorMid-Level💰 $85,600 - $141,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex injury and property damage claims, including litigation and negotiation, while maintaining compliance with insurance regulations. Proficient in utilizing claims management systems and advanced technology to enhance operational efficiency and customer service.

Highest-signal resume keywords

Claims Management Systems ExperienceActive Adjuster LicenseNegotiation SkillsBodily Injury Liability ExperienceLitigation Claim Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage DisputesLiability EvaluationSettlement NegotiationClaims Record MaintenancePolicy InterpretationInsurance PrinciplesContractual Indemnity IssuesDamage AssessmentReserves Establishment

Soft Skills

Excellent Communication SkillsCustomer Service SkillsAttention to DetailOrganizational SkillsConflict Resolution Skills

Tools & Technologies

Microsoft OfficeEnterprise Technology SystemsClaims Management SoftwareAI-Related Digital Tools

Certifications & Qualifications

Bachelor's DegreeHigh School Diploma or GEDInsurance License

Industry Keywords

Insurance Liability ClaimsPersonal Injury ClaimsProperty Damage ClaimsState Insurance RegulationsFair Claims Practices

About the role

Key responsibilities & impact

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution
Handle high-complexity personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess damages, and establish reserves
Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Coordinate internal and external resources for comprehensive claim investigations and evaluations
Negotiate with claimants, attorneys, contractors, and representatives; convey settlements and issue timely, accurate payments
Coordinate with Counsel on litigation management strategies
Maintain accurate claim activity records in claim management systems
Identify improvements to best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives
Attend mediations, trials, and arbitrations, including possible overnight travel
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Three years of liability, bodily injury, or comparable claim experience
Two years of litigation claim experience
Active adjuster license, where required by state law
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills
Strong attention to detail and organizational skills
Ability to manage a high-volume workload and prioritize effectively
Proven conflict resolution and negotiation skills
Ability to handle complex or disputed claims, negotiate settlements, and manage litigation
Ability to manage stress and maintain composure and professionalism under pressure
Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and applicable legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions
High School Diploma or GED
Two years of bodily injury liability, property damage liability, or comparable claim-related experience
Acquire and maintain relevant insurance license(s) within three months of starting the job

Benefits

Comp & perks

Eligible for performance-based cash incentive awards
Sign-on bonus eligibility
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and other mental health resources
Matching Gift and Volunteer Rewards program
Hybrid work arrangement