Technical Specialist – General Liability

Travelers

. Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within authority .

Posted 10/22/2026full-timeUnited StatesJuniorMid-Level💰 $85,600 - $141,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-complexity liability claims and litigation, with a strong focus on negotiation, conflict resolution, and effective communication with diverse stakeholders. Proficient in claims management systems and maintaining compliance with insurance regulations and best practices.

Highest-signal resume keywords

Liability Claims ManagementLitigation ExperienceNegotiation SkillsInsurance LicenseClaims Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bodily Injury LiabilityProperty Damage LiabilityClaims EvaluationSettlement NegotiationLegal CompliancePolicy InterpretationClaims Activity Record MaintenanceCoverage Dispute ResolutionReserve EstablishmentComplex Claims Analysis

Soft Skills

Excellent Communication SkillsCustomer Service SkillsAttention to DetailOrganizational SkillsStress Management

Tools & Technologies

Microsoft OfficeClaims Management SystemsEnterprise Technology SystemsAI Tools

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance PrinciplesState Insurance RegulationsFair Claims PracticesContractual IndemnityComplex Policy Language

About the role

Key responsibilities & impact

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within authority
Handle personal and/or business insurance high-complexity liability claims, including coverage disputes and contractual indemnity issues
Gather and investigate information to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish reserves
Communicate professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders
Leverage resolution strategies and coordinate internal and external resources for claim investigations and evaluations
Negotiate with claimants, attorneys, contractors, and representatives; convey settlements and issue payments accurately and timely
Coordinate with Counsel to support litigation management strategies
Maintain accurate claim activity records in claim management systems
Identify improvements to current best practices and offer creative solutions
Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives
Travel, including overnight stays, may be required for mediations, trials, and arbitration
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED
Three years of liability, bodily injury, or comparable claim experience
Two years of litigation claim experience
Two years of bodily injury liability, property damage liability, or comparable claim-related experience
Active adjuster license, where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Experience with claims management systems
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills and ability to manage difficult conversations with empathy and professionalism
Strong attention to detail and organizational skills; ability to manage a high-volume workload and prioritize effectively
Proven conflict resolution, negotiation, complex claims, settlement, and litigation management skills
Ability to manage stress and maintain composure and professionalism under pressure
Thorough understanding of insurance principles, terminology, state insurance regulations, fair claims practices, and applicable legal requirements
Ability to interpret and apply complex policy language, endorsements, and exclusions
Ability to quickly learn from experience and apply it to new situations with speed and flexibility

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Travelers matches 401(k) contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible employees who make student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, health coaching, and other mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards