Technical Specialist – Outside Property

Travelers

. Independently manage, investigate, and document highly complex first-party property claims with minimal oversight .

Posted 10/22/2026full-timeBaltimore • Maryland • United StatesMid-LevelSenior💰 $81,500 - $134,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex property claims, applying insurance principles, and utilizing claims management software. Exhibits strong negotiation, conflict resolution, and communication skills while maintaining professionalism under pressure.

Highest-signal resume keywords

Property Claim ManagementClaims Management SoftwareActive Adjuster LicenseMicrosoft Office ProficiencyNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage DeterminationDamage AssessmentPolicy InterpretationEstimating Software

Soft Skills

Excellent Communication SkillsCustomer Service SkillsAttention to DetailOrganizational SkillsStress Management

Tools & Technologies

Claims Management SystemsDigital ToolsAI ToolsEnterprise Technology Systems

Certifications & Qualifications

Active Adjuster LicenseUAS Remote Pilot Certification

Industry Keywords

Insurance PrinciplesState Insurance RegulationsFair Claims PracticesLegal RequirementsComplex Claims Handling

About the role

Key responsibilities & impact

Independently manage, investigate, and document highly complex first-party property claims with minimal oversight
Manage personal insurance and business insurance claims
Gather information from policyholders, claimants, and third-party vendors
Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
Determine and apply coverage for property damages according to policy terms
Establish accurate scopes of damage for building and contents losses
Prepare written estimates and/or computer-assisted estimates
Communicate professionally with customers, representatives, third-party vendors, and internal stakeholders
Negotiate with contractors and insureds’ representatives and convey claim settlements within authority
Maintain accurate claim activity records in claim management systems
Train Claim Professionals on claim systems when needed
Leverage advanced resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations
Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI tools
Provide guidance and mentorship to Claim Reps and Associate Claim Reps
Perform in-person inspections at residential and commercial properties
Travel across multiple locations to support customers
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
Four years of property claim experience in both personal and business insurance lines
Active adjuster license, where applicable
Experience with claims management and estimating software
Advanced skills in Microsoft Office and enterprise technology systems and platforms
Excellent verbal and written communication skills
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently
Exceptional customer service skills and ability to manage difficult conversations with empathy and professionalism
Strong attention to detail and organizational skills
Proven conflict resolution and negotiation skills, including handling complex or disputed claims, negotiating settlements, and managing litigation
Ability to manage stress and maintain composure and professionalism under pressure
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling
Ability to interpret and apply complex policy language, endorsements, and exclusions
High School Diploma or GED required
Three years of property or comparable claim-related experience
Valid driver’s license
Must reside in or around the assigned Maryland territories or be willing to relocate at own expense
Must acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting the job
Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds
Ability to travel extensively, including overnight stays

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, caregiving support, and free professional counseling services
Matching Gift and Volunteer Rewards program