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About the role
Key responsibilities & impact- Manage and investigate complex injury and property damage claims and litigation from first notice of loss through resolution
- Determine coverage, evaluate liability, assess damages, establish reserves, manage litigation, negotiate settlements, and issue timely payments
- Gather and investigate information by contacting relevant parties and leveraging internal resources
- Communicate with customers, representatives, counsel, third-party vendors, and internal stakeholders
- Coordinate internal and external resources for comprehensive claim investigations and evaluations
- Coordinate with Counsel on litigation management strategies
- Maintain accurate records of claim activities, communications, and decisions
- Provide mentorship to Claim Representatives and Associate Claim Representatives
- Identify improvements to best practices and offer creative solutions
- Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
- Travel, potentially including overnight stays, to attend mediations, trials, and arbitrations
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree
- High School Diploma or GED
- Minimum two years of bodily injury liability, property damage liability, or comparable related experience
- Three years of bodily injury liability, property damage liability, or comparable related experience as the ideal candidate qualification
- Active adjuster license, where required by state law
- Acquire and maintain relevant Insurance License(s) within three months of starting the job
- Experience with claims management systems
- Advanced skills in Microsoft Office and enterprise technology systems and platforms
- Understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and applicable legal requirements
- Ability to interpret and articulate complex policy language, endorsements, and exclusions
- Proven conflict resolution and negotiation skills
- Strong verbal and written communication, analytical, organizational, customer service, and decision-making skills
Benefits
Comp & perks- Health insurance for employees and eligible family members from the first day of employment
- 401(k) matching dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
- Matching Gift and Volunteer Rewards program