Underwriting Associate, Operations, Account Specialist – Small Commercial

Travelers

. Successfully complete applicable market new hire training and certification .

Posted 11/5/2026full-timeSpokane Valley • Washington • United StatesJuniorMid-Level💰 $47,700 - $78,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing multi-state, multi-line accounts while adhering to compliance guidelines and delivering service excellence. Strong analytical thinking and effective communication skills are essential for building relationships and executing service commitments.

Highest-signal resume keywords

High School Diploma Or GEDProficient In Microsoft OfficeAnalytical ThinkingTime Management SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRating And PricingQuoting PoliciesIssuing PoliciesStandardized Workflows

Soft Skills

Critical ThinkingDecision-MakingCollaboration SkillsService ExcellenceRelationship Building

Industry Keywords

Multi-State AccountsCompliance GuidelinesService Level CommitmentsBusiness ProcessesMarket New Hire Training

About the role

Key responsibilities & impact

Successfully complete applicable market new hire training and certification
Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating/pricing, quoting, issuing policies, and handling related account activities
Build and maintain strong working relationships with teammates, business partners and agents
Learn standardized workflows and state compliance guidelines to understand business processes
Analyze multiple sources of information to make sound decisions
Develop critical thinking and decision-making skills to enhance business partner and customer confidence
Execute service level commitments and deliver quality products in a timely manner
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Working knowledge of standard business software, such as Microsoft Office or equivalent
Proficient in standard business software, such as Microsoft Office or equivalent
Analytical thinking and judgment to analyze and compare information
Time and desk management skills to organize and manage multiple priorities
Effective verbal, written, and listening communication skills
Ability to deliver service excellence to internal and external partners
Collaboration skills to work effectively in team situations

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts and resources
Caregiving support resources
Mental health program with free professional counseling services and health coaching
Matching Gift and Volunteer Rewards program