Unit Manager – General Liability

Travelers

. Manage a specific team of claim professionals and oversee product quality and performance .

Posted 10/22/2026full-timeUnited StatesMid-LevelSenior💰 $109,300 - $180,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claim management, staff development, and strategic planning to enhance product quality and performance. Proven ability to drive process improvements and build strong relationships with stakeholders.

Highest-signal resume keywords

Claim Management ExperienceStaff DevelopmentStrategic File ManagementInsurance LicensePerformance Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim Handling TechniquesData AnalysisProcess ImprovementCost ManagementInventory Management

Soft Skills

LeadershipMentoringCommunicationRelationship BuildingFeedback Delivery

Tools & Technologies

Management Information SystemsClaim File Review Tools

Certifications & Qualifications

Insurance License

Industry Keywords

General LiabilityClaim ProfessionalsCustomer ServicePerformance ManagementSuccession Planning

About the role

Key responsibilities & impact

Manage a specific team of claim professionals and oversee product quality and performance
Provide guidance and direction to direct reports through management involvement and frequent claim file review
Serve as a field representative for the Home Office General Liability product as requested
Reinforce General Liability vision, strategies, and objectives
Select, lead, mentor, performance manage, and develop staff
Recruit talent and implement strategic staffing strategies
Manage staff performance, development, training needs, feedback, retention, and succession planning
Apply proper claim handling techniques and provide consistent service quality
Develop and execute strategic file management plans
Review new notices and assign claims to staff with appropriate skill sets
Conduct quality and diary-based claim file reviews
Implement initiatives to improve file quality, customer service, and cost management
Use data, management information, and technology to support business strategies and improve results
Drive claim resolution, process improvement, cost effectiveness, productivity, resource allocation, inventory management, and loss adjustment expense
Build relationships with colleagues, business partners, customers, agents, regulatory agencies, and others
Participate in business meetings and agency visits as required
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
3 years claim work experience in at least one line of business
Claim management experience
Bachelor's degree
Insurance license(s) may be required and generally must be obtained within three months of starting the job
Ongoing continuing education credits as mandated for required insurance license(s)

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, and health coaching
Matching Gift and Volunteer Rewards program