Workers Compensation Associate – Claim Representative

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 11/4/2026full-timeDiamond Bar • California • United StatesJuniorMid-Level💰 $53,800 - $88,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in claims management, including assessing coverage and compensability under Workers Compensation, while maintaining accurate records and effective communication with stakeholders. Committed to continuous learning and acquiring necessary insurance licenses to enhance professional expertise.

Highest-signal resume keywords

Claims ManagementWorkers CompensationEffective CommunicationCustomer ServiceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationFraud EvaluationCoverage AssessmentDecision MakingMicrosoft Office

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsConflict ResolutionJudgement

Tools & Technologies

Claim Management Systems

Certifications & Qualifications

Active Adjuster LicenseInsurance License

Industry Keywords

Insurance PoliciesClaim ProcessesCustomer ServiceContinuous LearningDigital Transformation

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
Investigate, develop, and evaluate action plans for claim resolution
Assess coverage and determine claim compensability under Workers Compensation
Evaluate claims for potential fraud
Participate in telephonic and/or onsite file reviews
Learn to determine coverage, compensability, and exposure based on policy terms and claim facts
Gather information from policyholders, claimants, witnesses, and third-party providers
Communicate claim status to business customers, injured employees, medical providers, and legal counsel
Maintain accurate claim activity records in claim management systems
Coordinate medical treatment to help return injured parties to work when appropriate
Demonstrate openness to continuous learning, particularly in AI and digital transformation
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree
High School Diploma or GED and one year of customer service experience
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Demonstrated openness to continuous learning
Acquire and maintain relevant Insurance License(s) within three months of starting the job

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, and caregiving support
Free professional counseling services and mental health resources
Matching Gift and Volunteer Rewards program
Comprehensive training including virtual, classroom, and on-the-job training