Workers Compensation Associate, Claim Representative

Travelers

. Participate in structured training classes covering insurance policies, claim processes, systems, and procedures .

Posted 9/15/2026full-timeRancho Cordova • California • United StatesJuniorMid-Level💰 $52,600 - $86,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in claims management and customer service, with a strong focus on communication, attention to detail, and the ability to assess and resolve Workers Compensation claims effectively. Committed to continuous learning, particularly in AI and digital transformation.

Highest-signal resume keywords

Claims ManagementCustomer Service ExperienceInsurance LicenseMicrosoft Office ProficiencyStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationCoverage AssessmentFraud EvaluationAction Plan DevelopmentRecord Keeping

Soft Skills

Attention to DetailOrganizational SkillsConflict ResolutionSound JudgementDecision Making

Tools & Technologies

Claim Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Adjuster LicenseInsurance License

Industry Keywords

Workers CompensationInsurance PoliciesClaim ProcessesTelephonic File ReviewsContinuous Learning

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
Investigate, develop, and evaluate action plans for claim resolution
Assess coverage and determine claim compensability under Workers Compensation, including evaluating potential fraud
Participate in telephonic and/or onsite file reviews
Learn to determine coverage, compensability, and exposure based on policy terms and claim facts
Gather information from policyholders, claimants, witnesses, and third-party providers
Communicate claim status to business customers, injured employees, medical providers, and legal counsel
Maintain accurate claim activity records in claim management systems
Coordinate medical treatment with internal or external resources when appropriate to support return to work
Demonstrate openness to continuous learning, particularly in AI and digital transformation
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED and one year of customer service experience
Bachelor's Degree
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Acquire and maintain relevant Insurance License(s) within three months of starting the job
Proficient in Microsoft Office (Word, Excel, Outlook)
Willingness to learn claims management
Strong verbal and written communication skills
Ability to exercise sound judgement and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Demonstrated openness to continuous learning, particularly in AI and digital transformation

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with employer 401(k) contributions for student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days paid time off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services and health coaching
Matching Gift and Volunteer Rewards program