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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service while accurately processing foreign exchange transactions and online orders. Strong communication and active listening skills are essential for understanding customer needs and driving sales performance.
Highest-signal resume keywords
Customer ServiceForeign Exchange TransactionsSales Target AchievementActive ListeningTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Foreign Exchange ProcessingOnline Order ProcessingCurrency Conversion
Soft Skills
Strong CommunicationPositive AttitudeTeam PlayerAttention to Detail
Certifications & Qualifications
Criminal Conviction CheckCredit CheckSanctions Check
About the role
Key responsibilities & impact- Welcome customers, build relationships, and deliver fantastic customer service
- Understand each customer’s needs and support them with travel money requirements
- Provide expert advice on products and services and convert interest into sales
- Work toward achieving and exceeding team sales targets
- Process foreign exchange transactions and online orders accurately in a fast-paced bureau environment
- Collaborate with the team to drive performance and deliver excellence
- Follow company processes and maintain attention to detail
- Participate in application review, online interview, currency conversion exercise, bureau visit, and pre-employment checks
Requirements
What you’ll need- Passion for great customer service
- Strong communication skills
- Active listening skills to understand customer needs
- Positive, can-do attitude
- Team player willing to learn, grow, and develop
- Ability to accurately process foreign exchange transactions and online orders
- Successful completion of pre-employment Criminal Conviction, Credit, and Sanctions checks
- Completion of a short currency conversion exercise
Benefits
Comp & perks- Optional access to Private Medical, Dental, and Critical Illness Insurance
- Discounted health checks and wellness screenings at preferential corporate rates
- Wellbeing programmes supporting physical, mental, and financial wellness
- Bravo Benefits discounts across retail, travel, and lifestyle
- Flexible shift patterns
- Voluntary overtime during busy seasons
- 25 days holiday plus bank holidays (pro-rata)
- Monthly bonus
- Pension plan with Scottish Widows
- Training, learning pathways, and internal career opportunities