Travelex

Project Manager

• Lead and manage complex, multidisciplinary business and technology projects, including digital transformation implementations, ensuring delivery on time, within scope, and within budget
• Shape, scope, and mobilise new initiatives, guiding teams through business case development, planning, financials, and mobilisation into full change programmes
• Develop comprehensive project plans defining scope, objectives, deliverables, timelines, budgets, and resource allocation strategies
• Define key project milestones and complete overall reviews, release readiness reviews, Business Go/No-Go reviews, and capture lessons learned
• Oversee multiple concurrent projects, balancing competing priorities, resources, timelines, and stakeholder expectations
• Work with internal teams and stakeholders to ensure successful project delivery and transition to BAU
• Identify, engage, and manage key stakeholders across the project lifecycle
• Provide clear, accurate, and timely updates, escalating risks and issues that may impact delivery or benefits realisation
• Communicate at all levels, including SLT and Board, through structured summaries and presentations
• Develop and maintain project plans, financial controls, documentation, and reporting artefacts in line with PMO governance
• Ensure adherence to delivery standards and contribute to continual improvement of PMO frameworks and tools
• Support evaluation, initiation, and shaping of new project ideas into viable delivery programmes
• Apply Waterfall, Agile, and hybrid delivery methodologies, including RAID management and reporting
• Ensure compliance with policy, audit, legal, Health & Safety, and GDPR requirements
• Identify and mitigate risks, monitor issues, manage dependencies, coordinate resources, and address blockers
• Ensure continuous quality control and issue management throughout project execution
• Lead cross-functional project teams and foster high performance and collaboration
• Guide and mentor junior PMO team members and support capability development
• Lead working groups to facilitate resolution of issues and blockers to delivery

Senior Project Manager – PMO

General

• Run a profitable Travelex business in line with company gold standards, philosophies and operational systems
• Take responsibility for the overall performance of the assigned store and report to the Area Manager
• Grow store sales and profitability, including online and ATM sales
• Optimise customer experience using the C.A.R.E. selling model and digital channels
• Train, coach and develop new and existing team members
• Maintain a safe, secure and compliant working environment
• Drive store sales and team success using regional vision and business plans
• Set and exceed daily sales goals
• Motivate team members and support goal setting
• Lead by example in behaviour, attitude and sales performance
• Conduct joint interviews and provide ongoing training and in-store development
• Support people and performance management
• Demonstrate product knowledge and recommend suitable products to customers
• Identify product knowledge gaps and arrange training
• Analyse store sales data against budgets and stretch targets and make improvements
• Conduct regular store meetings and monthly one-on-one sales meetings
• Ensure team attendance at Travelex events
• Set clear store expectations and maintain relationships across the retail business
• Monitor and drive incentives and execute business plan strategies
• Adhere to risk management policies
• Prioritise multiple tasks and meet operational and compliance deadlines
• Follow other reasonable business instructions

Store Leader

Account Executive

• Deliver excellence in customer service and achieve individual KPIs/targets
• Maximize sales and promote to all customers the Travelex product range
• Embrace the digital mindset via social media, including Google reviews, Facebook, and Instagram
• Monitor stock levels and fully investigate overs and shorts (differences) and report
• Comply with all company and location policies and procedures, including legal requirements
• Represent the Travelex brand as the face of the company
• Promote travel money products and exceed customer expectations
• Own and operate the Travelex store

Senior Project Manager – PMO

Store Leader

Sales Consultant