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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong ability to deliver exceptional customer service while achieving sales targets and KPIs. Proficient in building relationships and embracing digital tools to enhance customer engagement.
Highest-signal resume keywords
Customer Service ExcellenceSales Performance DeliveryVerbal Communication SkillsAttention to DetailRelationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI AchievementCash HandlingRetail ExperienceBanking ExperienceStock Monitoring
Soft Skills
Positive AttitudeTeam CollaborationIndependent WorkDetail Orientation
Tools & Technologies
Social Media PlatformsGoogle ReviewsFacebookInstagram
Industry Keywords
Travel Money ProductsComplianceLegal RequirementsCustomer Journey
About the role
Key responsibilities & impact- Deliver excellence in customer service and achieve individual KPIs/targets
- Maximize sales and promote Travelex's travel money product range
- Embrace the digital mindset via social media, including Google reviews, Facebook, and Instagram
- Monitor stock levels and investigate and report overs and shorts
- Comply with company and location policies and procedures, including legal requirements
- Represent the Travelex brand and support customers throughout their travel journey
- Support Travelex locations across Albany, Takapuna, Sylvia Park, Botany, Northwest, and Orewa
Requirements
What you’ll need- Passion for travel and positive can-do attitude
- Excellent verbal communication and written comprehension skills
- Able to work independently and as a member of a team
- Enjoys working with numbers and detail in a structured environment
- Retail, cash-handling, and/or banking experience is desirable but not essential
- Ability to handle routine activities with attention to accuracy and detail
- Strong record of performance delivery through increased sales and/or performance against KPIs
- Ability to build and manage relationships across all levels, internally and externally
Benefits
Comp & perks- Development opportunities that will see you thrive and advance your career
- Comprehensive training conducted by specialised trainers
- Positive and team-oriented workplace culture
- Work-life balance
- Inclusive and supportive workplace
- Paid Parental leave
- Health & well-being programs
- Social club
- Full paid training for foreign currency work