Travelfusion

Operations

• Oversee day-to-day booking support operations and ensure SLAs and KPIs are consistently met
• Monitor real-time performance metrics, identify bottlenecks, and take corrective measures such as staffing or workflow adjustments
• Manage inbound and outbound booking enquiries across YouTrack, chat, and email channels
• Lead, coach, and develop booking support agents and leaders
• Review training and process gaps and implement targeted performance improvements
• Conduct performance reviews and OKR checkpoints
• Foster a customer-centric approach
• Handle escalations and support team members through complex booking disruption issues
• Track, review, and analyse KPIs and OKRs, focusing on throughput and CSAT
• Identify workflow bottlenecks and improve productivity
• Produce reports for the department head and leadership team
• Implement frameworks for high standards of client customer service and review CSAT
• Implement best practices for timely issue resolution and customer engagement
• Identify trends and apply tools and technology for continuous improvement
• Ensure adherence to company policies, departmental requirements, GDPR, PCI obligations, and industry standards
• Review processes and SOPs, identify gaps, and implement improvements

Operations and Service Delivery Manager

Technical Project Manager

• Manage end-to-end software engineering project lifecycles, ensuring alignment with business and technical goals
• Work closely with engineering, product and commercial teams to deliver high-impact projects
• Define and document project scope, objectives and success criteria
• Manage and prioritise technology-driven projects for on-time, high-quality delivery
• Coordinate development teams for software deployment and integration
• Conduct risk assessments and develop mitigation strategies
• Track and report project progress, milestones and KPIs
• Implement methodologies appropriate to project scope for efficient workflows
• Monitor project progress, key metrics and milestone delivery
• Oversee and improve technical documentation, system requirements and quality assurance processes
• Ensure compliance with security policies, data governance and industry best practices in India and internationally
• Foster collaboration, communication and problem-solving among team members and stakeholders
• Identify risks, dependencies and technical challenges
• Bridge technical teams and stakeholders by translating business requirements into technical solutions

• Own daily reconciliation of transactions between internal systems, banks, airlines, suppliers and other payment partners
• Investigate reconciliation breaks and drive issues through to resolution
• Review merchant and payment transactions and ensure accurate financial records
• Maintain controls around payment processing and settlement activities
• Act as an escalation point for complex operational and reconciliation issues
• Manage airline and supplier accounts, funding requirements, balances and financial exposure
• Coordinate supplier invoices and settlements
• Manage supplier commissions and ensure amounts are accurately recorded and collected
• Work with internal and external stakeholders to resolve payment and account discrepancies
• Monitor multi-currency cash balances and short-term funding requirements
• Support FX and liquidity management for day-to-day operations
• Identify and escalate potential financial or operational risks
• Analyse transaction and operational data to identify trends, exceptions and root causes
• Improve and document Finance Operations processes and controls
• Identify opportunities for automation and reduction of manual work
• Support system and Finance transformation initiatives
• Provide ad-hoc analysis and insights to Finance leadership
• Support and coach junior members of the Finance Operations team
• Help coordinate priorities and ensure critical operational activities are completed on time
• Work closely with Finance, Technology, Commercial and Operations teams
• Contribute to building a high-performing, scalable Finance Operations function

Senior Finance Operations Analyst – Payments, Reconciliation

Accounting Manager

• Own the monthly, quarterly and annual financial close process
• Ensure the integrity of the general ledger and balance sheet
• Lead monthly reporting to the shareholder
• Review complex accounting matters and ensure appropriate treatment
• Improve reporting quality, reconciliations and financial discipline
• Lead the preparation of statutory financial statements
• Manage the external audit process and drive timely resolution of findings
• Coordinate tax, cross-boarder transactions and other financial compliance requirements with internal and external specialists
• Maintain a clear compliance calendar across legal entities
• Monitor accounting and regulatory developments relevant to the business
• Strengthen the financial control framework and accounting policies
• Identify control gaps and lead remediation
• Standardise and document key Finance processes
• Improve and automate accounting workflows, systems and reporting
• Support broader Finance transformation initiatives
• Lead, coach and develop the accounting and reporting team of five across London and Shanghai
• Build stronger collaboration across London and Shanghai
• Work closely with FP&A, Operations and other stakeholders
• Translate complex accounting matters into clear recommendations for senior stakeholders
• Support the CFO on ad-hoc financial and transformation topics
• Report directly to the CFO and serve as a member of the Finance leadership team

Operations and Service Delivery Manager

Technical Project Manager

Senior Finance Operations Analyst – Payments, Reconciliation

Head of Accounting – Reporting