Customer Success Manager

TravelNet Solutions

. Own a portfolio of property management customers and be responsible for retention, satisfaction, and growth .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, focusing on retention and satisfaction within the vacation rental industry. Proficient in leveraging AI tools to enhance customer engagement and streamline operations.

Highest-signal resume keywords

Customer Relationship ManagementAI Tool UtilizationExecutive-Level Client EngagementProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Retention StrategiesPlatform ConfigurationAI-Driven Feature AdoptionData Analysis for Churn RiskProduct Demonstration

Soft Skills

Strong CommunicationOrganization SkillsPrioritization Skills

Tools & Technologies

AI ToolsClaudeChatGPT

Industry Keywords

Vacation Rental IndustryShort-Term Rental IndustryCustomer SuccessBusiness ReviewsContract Negotiations

About the role

Key responsibilities & impact

Own a portfolio of property management customers and be responsible for retention, satisfaction, and growth
Serve as the primary point of contact and guide customers through adoption and their overall success journey
Learn customer goals and deliver solutions that meet them
Identify churn risk using AI-powered health signals and prioritize outreach
Run regular check-ins, business reviews, and product feedback sessions
Demonstrate new features and best practices
Keep customer platforms up to date and well configured
Recommend changes that improve platform performance
Help customers adopt AI-driven features and recommend automation that reduces manual work
Partner with Sales on renewals, contract negotiations, and expansion
Partner with Support on Tier 3 escalations
Partner with Professional Services on training and configuration
Bring customer feedback into Product and Engineering discovery calls

Requirements

What you’ll need

Bachelor's degree and/or 3+ years of directly related experience
Working knowledge of the vacation rental or short-term rental industry
Experience working with executive-level clients
Daily use of AI tools (like Claude, ChatGPT, or built-in platform AI) to increase capacity and output quality; this is a must
Ability to explain AI-driven product features in plain language to non-technical property managers and owners
Strong communication, organization, and prioritization skills
Project management experience is a plus

Benefits

Comp & perks

Full medical, dental, and vision coverage
Flexible paid time off
Health Savings Account with up to a $2,000 annual match
Flexible Spending Accounts
Up to $900 a year in Wellness Rewards
Retirement plan with employer match
Unlimited access to professional training and development
Company-paid life insurance and long-term disability coverage
Flexible work environment
$150 quarterly gift for personal use