Global Program Manager

Trax Technologies

. Serve as the primary contact for assigned qualified accounts .

Posted 11/3/2026full-timeBarreal de Heredia • Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and driving account growth within the logistics and supply chain industry. Proficient in establishing KPIs, facilitating customer engagement, and ensuring program governance while advocating for customer needs.

Highest-signal resume keywords

Customer Relationship ManagementLogistics And Supply Chain ExperienceSales And Account ManagementProject ManagementKPI And Metrics Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProgram GovernanceMetrics AnalysisContractual Obligations UnderstandingBusiness Case DevelopmentChange ManagementProduct Adoption FacilitationStrategic PlanningPerformance MeasurementGrowth Strategy Development

Soft Skills

Communication SkillsCollaborationLeadershipAccountabilityEngagement

Tools & Technologies

MS Office Applications

Industry Keywords

Customer ObjectivesRevenue Churn PreventionBusiness ReviewsOperational StakeholdersValue Propositions

About the role

Key responsibilities & impact

Serve as the primary contact for assigned qualified accounts
Maintain overall program health, maturation, and governance
Establish short- and long-term customer objectives aligned with the Trax Value Pyramid
Align with customers on KPIs and metrics, measure program performance, and make necessary changes
Avoid revenue churn and support account growth with the sales counterpart
Advocate for customers internally while managing governance against contractual obligations
Lead creation of account plans defining objectives, projects, KPIs, and accountability
Manage monthly business reviews and support quarterly business reviews
Gather content for business cases and current-state evaluations with improvement recommendations
Identify growth opportunities and establish growth strategies and value propositions with the Account Manager/Executive
Establish relationships at executive, management, and operational customer levels
Monitor and escalate issues to ensure timely resolution
Strive for customer references
Facilitate product adoption with end-user competency
Support change management for new products or services
Provide leadership and support to broader operations teams supporting customer health

Requirements

What you’ll need

3+ years experience directly managing customer relationships
3+ years logistics and supply chain industry experience
2+ years sales and account management experience
Proven ability to lead and facilitate customer meetings and workshops
Excel at engaging colleagues and encouraging input from them
Exhibits high degree of communication with internal and external stakeholders
Driven to move others to action
Strong sense of accountability and project management
Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
Proficient in MS Office applications
Ability to verbally and non-verbally communicate with operational and strategic customer stakeholders
Ability to organize, plan, and prioritize account management activity
Understanding of metrics, KPIs, and ROI
Solid understanding of contractual obligations and standard solution specifications
Ability to align customer processes with playbooks or SOPs and avoid custom processes