Trax Technologies

Program Manager

• Serve as the primary contact for assigned qualified accounts
• Maintain overall program health, maturation, and governance
• Establish short- and long-term customer objectives aligned with the Trax Value Pyramid
• Align with customers on KPIs and metrics, measure program performance, and make necessary changes
• Avoid revenue churn and support account growth with the sales counterpart
• Advocate for customers internally while managing governance against contractual obligations
• Lead creation of account plans defining objectives, projects, KPIs, and accountability
• Manage monthly business reviews and support quarterly business reviews
• Gather content for business cases and current-state evaluations with improvement recommendations
• Identify growth opportunities and establish growth strategies and value propositions with the Account Manager/Executive
• Establish relationships at executive, management, and operational customer levels
• Monitor and escalate issues to ensure timely resolution
• Strive for customer references
• Facilitate product adoption with end-user competency
• Support change management for new products or services
• Provide leadership and support to broader operations teams supporting customer health

Explore Global Program Manager at Trax Technologies. Review requirements and application details.

Global Program Manager

• Serve as the primary contact for specific qualified customer accounts
• Manage overall program health, maturation, governance, and growth opportunities
• Align with customer stakeholders to establish short- and long-term objectives
• Align with customers on KPIs and metrics and make necessary program changes
• Avoid revenue churn and support account growth with the sales counterpart
• Work closely with support team members as an internal customer advocate
• Manage governance according to contractual obligations
• Be accountable for monthly business reviews and collaborate on quarterly business reviews
• Lead creation of Account Plans defining objectives, projects, KPIs, and accountability
• Manage monthly business reviews and support quarterly business reviews
• Identify growth opportunities and establish growth strategies and value propositions with the Account Manager/Executive
• Establish relationships with customer executives, management, and operational stakeholders
• Monitor and escalate issues to ensure timely resolution
• Strive for customer references
• Facilitate product adoption with end-user competency
• Support change management for new products or services
• Provide leadership and support to operations teams supporting customer health

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Global Program Manager

Global Program Manager