Global Program Manager

Trax Technologies

. Serve as the primary contact for specific qualified customer accounts .

Posted 11/3/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, program governance, and growth strategy development within the logistics and supply chain industry. Proficient in aligning with stakeholders on KPIs and facilitating effective communication to drive customer success.

Highest-signal resume keywords

Customer Relationship ManagementLogistics And Supply Chain ExperienceSales And Account ManagementProject ManagementKPI And Metrics Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program GovernanceAccount PlanningChange ManagementMetrics AnalysisContractual Obligations Understanding

Soft Skills

Strong CommunicationCollaborationAccountabilityFacilitationEngagement

Tools & Technologies

MS Office Applications

Industry Keywords

Customer HealthRevenue ChurnGrowth OpportunitiesBusiness ReviewsOperational Stakeholders

About the role

Key responsibilities & impact

Serve as the primary contact for specific qualified customer accounts
Manage overall program health, maturation, governance, and growth opportunities
Align with customer stakeholders to establish short- and long-term objectives
Align with customers on KPIs and metrics and make necessary program changes
Avoid revenue churn and support account growth with the sales counterpart
Work closely with support team members as an internal customer advocate
Manage governance according to contractual obligations
Be accountable for monthly business reviews and collaborate on quarterly business reviews
Lead creation of Account Plans defining objectives, projects, KPIs, and accountability
Manage monthly business reviews and support quarterly business reviews
Identify growth opportunities and establish growth strategies and value propositions with the Account Manager/Executive
Establish relationships with customer executives, management, and operational stakeholders
Monitor and escalate issues to ensure timely resolution
Strive for customer references
Facilitate product adoption with end-user competency
Support change management for new products or services
Provide leadership and support to operations teams supporting customer health

Requirements

What you’ll need

3+ years experience directly managing customer relationships
3+ years logistics and supply chain industry experience
2+ years sales and account management experience
Proven ability to lead and facilitate customer meetings and workshops
Excel at engaging colleagues and encouraging input from them
Exhibits high degree of communication with internal and external stakeholders
Driven to move others to action
Strong sense of accountability and project management
Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
Proficient in MS Office applications
Ability to verbally and non-verbally communicate with operational and strategic customer stakeholders
Ability to organize, plan, and prioritize account management activity
Understanding of metrics, KPIs, and ROI
Solid understanding of contractual obligations and Trax’s standard solution specification
Ability to align with customers to avoid custom or bespoke processes
Ability to support customer playbooks or SOPs and ensure consistent delivery

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting.