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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management skills, ensuring customer satisfaction and success through effective communication, analytical problem-solving, and proactive engagement strategies. Proficient in monitoring KPIs and providing comprehensive support to enhance user experience.
Highest-signal resume keywords
Client Relationship ManagementAdvanced Excel KnowledgeAnalytical Problem SolvingFluent English & HungarianCustomer Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced ExcelData MiningKPI MonitoringCustomer Success ManagementProblem Solving
Soft Skills
Great Communication SkillsPresentation SkillsCan-Do Attitude
Industry Keywords
Customer Facing RoleAccount ManagementCustomer EngagementUpsell OpportunitiesEnd User Support
About the role
Key responsibilities & impact- Own overall relationship with clients in scope, ensuring retention, increasing adoption, and guaranteeing satisfaction and success with solutions
- Conduct weekly, monthly, and quarterly customer reviews to refresh platform knowledge, identify problem areas, and increase engagement
- Advocate customer needs and issues cross-departmentally
- Identify potential risks and upsell opportunities through reliable datamining and communicate them to relevant internal stakeholders
- Ensure comprehensive end user support on own projects
- Monitor KPIs independently and continuously, undertake necessary adjustments, and immediately escalate issues to the Head of Delivery or appointed person
Requirements
What you’ll need- Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
- Advanced Excel knowledge
- Adequate analytical and problem solving skills
- Customer oriented mindset and can-do attitude
- Great communication and presentation skills
- Fluent English & Hungarian
- Hebrew/Russian/French/German/Spanish knowledge is an advantage
Benefits
Comp & perks- Working on state-of-the-art technology with an international team
- Healthcare
- Home office allowance
- Remote working model
- Career path internally
- Learning & development opportunities