TRAX

Operations

• Own overall relationship with clients in scope, ensuring retention, increasing adoption, and guaranteeing satisfaction and success with solutions
• Conduct weekly, monthly, and quarterly customer reviews to refresh platform knowledge, identify problem areas, and increase engagement
• Advocate customer needs and issues cross-departmentally
• Identify potential risks and upsell opportunities through reliable datamining and communicate them to relevant internal stakeholders
• Ensure comprehensive end user support on own projects
• Monitor KPIs independently and continuously, undertake necessary adjustments, and immediately escalate issues to the Head of Delivery or appointed person

Explore Operations Service Coordinator at TRAX. Review requirements and application details.

Operations Service Coordinator

Project Manager

• Work with large Excel databases and extract reports
• Continuously check the quality of the image recognition system
• Support the delivery of projects, global processes, clients’ requests, and inquiries
• Manage product information and image databases
• Ensure the right configurations and details are implemented
• Act as the first point of contact for recognition-related issues
• Manage the back office regarding recognition-related issues

Explore Junior Project Coordinator at TRAX. Review requirements and application details.