Intake Specialist, Airline Division

Treant

. Serve as the first point of contact for airline partners and passengers .

Posted 10/27/2026full-timePhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on delivering a positive experience, effective problem-solving abilities, and exceptional communication skills in both English and a second language. Proficient in managing claims accurately while multitasking in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual English and French or SpanishClaims ManagementMultitasking SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EntryTyping Speed of 45 WPMComputer SavvyCase Resolution ManagementDocumentation Accuracy

Soft Skills

Effective Problem SolvingOrganizational SkillsTime ManagementCalm Under PressureEmpathy

Industry Keywords

Call CenterInsurance ClaimsCustomer ExperienceCommunication SkillsFast-Paced Environment

About the role

Key responsibilities & impact

Serve as the first point of contact for airline partners and passengers
Deliver responsive, professional, and solution-focused support
Accurately enter and document airline claims
Review department emails and ensure all messages are actioned, responded to, and claims updated
Answer airline calls promptly and professionally, assisting passengers and airlines, including upset or frustrated callers
Enter claims into the system while on the phone and gather necessary information
Balance phone calls, claim entry, emails, and follow-ups
Remain calm, patient, and empathetic in difficult situations
Review and document claim details accurately
Ensure all required information is captured and completed
Verify and confirm claim notes, updates, and next steps with passengers or airlines
Review, respond to, and action airline department emails requesting evening assistance
Update notes in claims and keep communication clear, timely, and professional
Read notes and ensure accuracy
Move reviewed notes into the portal and make them visible
Action claims when required
Email the next shift when action is required on a claim
Provide feedback to the Airline Division Operations Manager when required
Attend onsite meetings when requested by the Airline Division Operations Manager

Requirements

What you’ll need

Excellent English, written and verbal
Bilingual French or Spanish is an asset
A minimum of three (3) years of customer service experience, preferably in a call center or insurance claims environment
A minimum typing speed of 45 WPM (error rate less than 5%)
Strong customer service skills with a commitment to delivering a positive customer experience
Excellent verbal and written communication skills
Proven ability to multitask effectively with excellent organizational, prioritization and time management skills
Strong attention to detail and a commitment to maintaining accuracy and quality in all work
Effective problem solving and critical thinking skills
Ability to remain professional, composed and effective under pressure while working in a fast-paced environment
Flexibility to work days, evenings, weekends and/or statutory holidays as needed is required
Computer savvy and able to multitask
Ability to manage inbound and outbound calls
Ability to manage each case through to resolution, including coordinating across departments
Ability to attend onsite meetings when requested

Benefits

Comp & perks

Fun, flexible, team-oriented environment
Remote role
Operational hours: 24 hours/ 7 days a week
Full-time role - 40 hours per week
Maxicare HMO after 3 month probationary period