FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving abilities while effectively managing customer support and operational workflows. Proficient in Salesforce, CPQ, and SAP, with a focus on collaboration and communication across departments.
Highest-signal resume keywords
Salesforce ExperienceCPQ KnowledgeSAP ProficiencyAnalytical SkillsCustomer Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data OperationsOrder ManagementQuotingProblem-SolvingTask Management
Soft Skills
Good Communication SkillsStrong Work EthicOrganizational SkillsAttention to DetailPrioritization
Tools & Technologies
Google Apps
Industry Keywords
Support TicketsDeal DeskCustomer SuccessInternal CollaborationBusiness Applications
About the role
Key responsibilities & impact- Diagnose and resolve complex, non-standard support tickets and Q2I system errors escalated by the L1 team
- Structure, facilitate, and approve smaller deals during peak periods
- Clear roadblocks in order booking, Quoting, Deal Desk, and Order Management workflows
- Apply Q2I policies, practices, and procedures to daily workflows
- Partner with Sales, Systems Engineers, Customer Success Managers, Finance, and Premium Deal Partners
- Own requests from initiation through resolution
- Establish collaborative working relationships across internal departments
- Identify and inform management of urgent potential roadblocks
- Build technical aptitude, process knowledge, and problem-solving skills
- Align daily tasks with department business objectives
Requirements
What you’ll need- Minimum of 2 years of related experience with a Bachelor’s degree, or equivalent experience
- Prior work experience in data operations, customer/sales support preferred
- Good communication skills
- Advanced computer skills, including Google Apps
- Prior experience in Salesforce, CPQ, SAP or similar business applications
- Strong work ethic and organizational skills
- Analytical and problem-solving abilities
- Prioritization, attention to detail and task management skills
- Ability to work at the Frisco, TX office 2 days every week
Benefits
Comp & perks- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
- Flexible work hours
- Family-friendly benefits
- Social programs