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Enterprise Account Manager
Trend Micro Europe. Serve as the primary business contact for customers in the assigned portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success, focusing on building strategic relationships and aligning customer goals with platform capabilities. Proficient in managing customer lifecycles, facilitating business reviews, and advocating for customer needs to inform product roadmaps.
Highest-signal resume keywords
Account ManagementCustomer SuccessStrategic ThinkingCybersecurity SolutionsSaaS Recurring Revenue Models
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ProcessesValue RealizationOutcome AlignmentRelationship BuildingForecasting
Soft Skills
CommunicationNegotiation
Industry Keywords
Cloud SolutionsAI-Driven SecurityEnterprise Customer Environments
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Serve as the primary business contact for customers in the assigned portfolio
- Build relationships with key decision-makers, influencers, and stakeholders
- Lead strategic and executive conversations connecting platform capabilities to customer goals
- Develop multi-year relationships and outcome plans
- Identify opportunities to adopt additional platform capabilities and expand customer value
- Partner with Platform Success Specialists on adoption trends, lifecycle planning, and outcome gaps
- Support renewal readiness by demonstrating value realization throughout the customer lifecycle
- Guide customers through modernization and platform consolidation conversations
- Build and maintain account plans covering goals, stakeholders, competitive risks, and future opportunities
- Track customer health indicators, value milestones, and outcome maturity
- Maintain renewal and expansion forecasts based on adoption, usage, and customer priorities
- Collaborate with Solutions Engineers, Solutions Architects, Product, Services, and Threat Research teams
- Advocate for customers internally and ensure outcomes inform roadmap priorities
- Facilitate business reviews, roadmap discussions, and strategic planning sessions
- Document customer goals, risks, and success criteria throughout the lifecycle
Requirements
What you’ll need- Three to six years' experience in Account Management, Customer Success, Solution Consulting, or a similar customer-facing role
- Proven ability to grow existing customer relationships through value and outcome alignment
- Experience working with enterprise or strategic customer environments
- Understanding of cybersecurity, cloud, or AI-driven security solutions
- Strong communication, negotiation, and strategic thinking skills
- Familiarity with SaaS recurring revenue models and customer lifecycle processes
- Must be authorized to work in the U.S. without employment-based visa sponsorship
- Must be a US Citizen
Benefits
Comp & perks- Comprehensive health benefits and paid time off package
- Pre-partum, maternity, parental, medical leave and adoption assistance
- Mental Health Wellness Program & Annual Wellness Incentive
- 401(k) with company match
- Pet Insurance
- Collaborative and innovative culture
- Professional, respectful, and inclusive work environment