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Enterprise Account Manager
Trend Micro Europe. Serve as the primary business contact for customers in the assigned portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success, with a strong focus on building relationships and aligning customer goals with platform capabilities. Proficient in strategic planning, negotiation, and understanding of cybersecurity and SaaS models.
Highest-signal resume keywords
Account ManagementCustomer SuccessStrategic PlanningCybersecurity SolutionsSaaS Revenue Models
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementValue AlignmentOutcome PlanningCustomer Health TrackingRenewal Forecasting
Soft Skills
Strong CommunicationNegotiation SkillsStrategic Thinking
Industry Keywords
Enterprise Customer EnvironmentsCloud SolutionsAI-Driven Security
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Serve as the primary business contact for customers in the assigned portfolio
- Build relationships with key decision-makers, influencers, and stakeholders
- Lead strategic and executive conversations connecting platform capabilities to customer goals
- Develop multi-year relationships and outcome plans
- Identify opportunities to adopt additional platform capabilities and enhance outcomes
- Partner with Platform Success Specialists to identify expansion areas and support renewal readiness
- Guide customers through modernization and platform consolidation conversations
- Build and maintain strategic account plans
- Track customer health indicators, value realization milestones, and outcome maturity
- Maintain renewal and expansion forecasts
- Collaborate with Customer Success, Solution Engineers, Solution Architects, Product, Services, and Threat Research teams
- Facilitate business reviews, roadmap discussions, and strategic planning sessions
- Document customer goals, risks, and success criteria
- Advocate for customers internally and ensure customer outcomes inform roadmap and priorities
Requirements
What you’ll need- Three to six years' experience in Account Management, Customer Success, Solution Consulting, or a similar customer-facing role
- Proven ability to grow existing customer relationships through value and outcome alignment
- Experience working with enterprise or strategic customer environments
- Understanding of cybersecurity, cloud, or AI-driven security solutions
- Strong communication, negotiation, and strategic thinking skills
- Familiarity with SaaS recurring revenue models and customer lifecycle processes
- Must be authorized to work in the U.S. without employment-based visa sponsorship
- Must be a US Citizen
Benefits
Comp & perks- Comprehensive health benefits and paid time off package
- Pre-partum, maternity, parental, medical leave and adoption assistance
- Mental Health Wellness Program & Annual Wellness Incentive
- 401(k) with company match
- Pet Insurance
- Collaborative and innovative culture
- Professional, respectful, and inclusive work environment