Customer Support Team Lead – Sports & Health Industry

Tretmann

. Provide functional and organizational leadership for the customer support team, including personnel responsibility .

Posted 11/10/2026full-timeRemote • GermanySenior💰 €2,600 - €3,371 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in customer support, with a focus on team development and process optimization. Proficient in managing complex customer inquiries and analyzing service metrics to enhance customer satisfaction.

Highest-signal resume keywords

German Language SkillsCustomer Support ExperienceTeam LeadershipProblem-Solving SkillsTechnical Understanding of Sports Equipment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Friendly DemeanorHelpful AttitudePatient ApproachReliable Working StyleSelf-Motivated

Tools & Technologies

Ticketing SystemsEmailOffice SoftwareLaptopTabletSmartphone

Industry Keywords

E-CommerceCustomer SatisfactionService MetricsProcess OptimizationWorkflow Improvement

About the role

Key responsibilities & impact

Provide functional and organizational leadership for the customer support team, including personnel responsibility
Support the professional development of team members
Handle and escalate complex customer inquiries
Assist customers by phone and email with questions about products
Resolve issues related to orders, returns, and technical matters quickly and professionally
Coordinate closely with the Logistics, Returns, and Support teams
Maintain and update the ticketing system and fully document all inquiries
Analyze service metrics such as response times and customer satisfaction
Derive and implement improvement measures
Continuously optimize customer service processes and workflows

Requirements

What you’ll need

Excellent German language skills at native-speaker level, both written and spoken
Previous customer support experience is required, ideally in e-commerce or a similar environment
Initial experience leading or mentoring employees is a plus
Ideally based in Germany
At least two years have passed since completing your most recent vocational training or degree; applications are also welcome from candidates without formal qualifications
Friendly, helpful, and patient demeanor
Strong problem-solving skills
Reliable, self-motivated, and well-organized working style
Willingness to develop both personally and professionally
Basic technical understanding of sports equipment
Confident using a laptop, tablet, or smartphone, as well as common tools such as ticketing systems, email, and office software
Willingness to submit a résumé and a short introductory video

Benefits

Comp & perks

100% remote / location-independent work
Permanent employment contract
24 days of annual leave
Bonus system
Professional and personal development opportunities
Opportunity to develop your leadership role and take on additional responsibility
High level of autonomy and room to shape processes
Dynamic team without a rigid 9-to-5 mentality
Free use of sports equipment