Tretmann

Customer Support

• Provide functional and organizational leadership for the customer support team, including personnel responsibility
• Support the professional development of team members
• Handle and escalate complex customer inquiries
• Assist customers by phone and email with questions about products
• Resolve issues related to orders, returns, and technical matters quickly and professionally
• Coordinate closely with the Logistics, Returns, and Support teams
• Maintain and update the ticketing system and fully document all inquiries
• Analyze service metrics such as response times and customer satisfaction
• Derive and implement improvement measures
• Continuously optimize customer service processes and workflows

Explore Customer Support Team Lead – Sports & Health Industry at Tretmann. Review requirements and application details.

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Customer Support Team Lead – Sports & Health Industry