Trexo Robotics

Project Manager

• Coordinate the post-sale customer journey from sales handoff through onboarding and ongoing customer lifecycle activities
• Coordinate clinical onboarding, including scheduling consultations, check-ins, and meetings between families and Clinical Specialists
• Act as a first point of contact for basic customer questions and administrative support, escalating clinical or technical issues appropriately
• Keep customer records, communications, and follow-ups organized and up to date
• Prepare, send, track, and maintain customer contracts, renewals, amendments, and related documentation
• Coordinate device size upgrades and renewals from start to finish
• Coordinate scheduled hardware and software upgrades for devices in the field
• Support administrative tracking for product recalls and safety notices, ensuring customer contact and documentation
• Identify operational bottlenecks and design better ways of working
• Own projects such as reducing clinical visit no-shows, automating renewal and upgrade pipelines, and improving recall tracking
• Build and maintain systems, workflows, and automations for Customer Success and Clinical teams
• Measure process effectiveness and drive team adoption

Explore Project Coordinator at Trexo Robotics. Review requirements and application details.