IT Help Desk Specialist

Tribe Builders, Inc

. Serve as the first point of contact for 150+ users, handling accounts, phone setup and support tickets .

Posted 10/28/2026full-timeRemote • PhilippinesJuniorMid-Level💰 $8 - $10 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT help desk support, user account management, and troubleshooting across platforms such as Salesforce and Vonage. Strong organizational skills and the ability to work independently while maintaining effective communication with users are essential.

Highest-signal resume keywords

Salesforce ExperienceTroubleshooting SkillsIT Help Desk SupportUser Account ManagementSalesforce Administrator Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Account ManagementTroubleshootingSalesforceVonageSMS PlatformsCall-Recording ManagementOrder Record CorrectionTechnical SupportHelp Desk MonitoringSystem Health Alerts

Soft Skills

Self-MotivatedOrganizedExcellent Written CommunicationExcellent Spoken Communication

Tools & Technologies

SalesforceVonageSMS MagicAT&TVerizonT-MobileBusiness Texting PlatformCloud Contact Center Platform

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

IT Help DeskTechnical SupportContact Center SupportTelecomPhone Number Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the first point of contact for 150+ users, handling accounts, phone setup and support tickets
Monitor the help desk dashboard and keep open tickets, pending account requests and system health alerts at zero
Resolve most support tickets and escalate remaining issues with investigation completed
Set up and remove user accounts across Salesforce, Vonage, SMS Magic and other tools
Troubleshoot calling, callback and voicemail issues with agents and coordinate with Vonage support
Manage business phone number assignments, releases and spam-label removal requests with AT&T, Verizon and T-Mobile
Maintain users and numbers in the business texting platform
Process call-recording deletion requests under the privacy process
Correct sales and order records when automated checks identify mismatches

Requirements

What you’ll need

2+ years in IT help desk, technical support or contact center support
Salesforce experience strongly preferred, especially managing users, permissions and records
Strong troubleshooting skills
Track record of working independently; self-motivated, organized and able to manage own time
Excellent written and spoken English
Reliable internet and a quiet workspace for the full 7:30 AM to 3:30 PM US Central Time schedule
Salesforce Administrator certification is nice to have
Vonage Contact Center (VCC) or another cloud contact center platform is nice to have
SMS platforms, telecom or phone number management experience is nice to have
Experience supporting sales teams is nice to have

Benefits

Comp & perks

Fully remote work
Autonomy and independent work
International applicants welcome