Tribe Builders, Inc

Training Specialist

• Serve as a primary point of contact for new hires during training hours
• Respond to training-related questions and provide guidance on processes, expectations, and resources
• Review AI Agent simulated sales calls and evaluate performance against sales, quality, and compliance standards
• Provide clear, actionable feedback after simulated call reviews
• Assign and send targeted One Thing Trainings based on key coaching opportunities
• Monitor trainee progress through training, simulated calls, certifications, and coaching assignments
• Identify trainees falling behind, repeatedly struggling, or requiring additional support
• Follow up to ensure coaching feedback is reviewed and applied to subsequent simulated calls
• Escalate significant performance, compliance, attendance, or training concerns to Quality & Compliance leadership
• Maintain accurate documentation of trainee progress, coaching, and simulated call outcomes
• Partner with the Quality & Compliance team to identify new-hire performance trends and improve training

Training Quality Specialist

IT Support

• Keep the help desk dashboard at zero, including open tickets, pending account requests and system health alerts
• Resolve most support tickets and escalate remaining issues with investigation completed
• Set up and remove user accounts across Salesforce, Vonage, SMS Magic and other tools
• Troubleshoot calling, callback and voicemail issues with agents and coordinate with Vonage support
• Manage business phone number assignments, releases and spam-label removal requests with AT&T, Verizon and T-Mobile
• Maintain users and numbers in the business texting platform
• Process call-recording deletion requests under the privacy process
• Correct sales and order records when automated checks flag mismatches
• Serve as the first point of contact for 150+ users and manage accounts, phone setup and support tickets

IT Help Desk Specialist

Product Specialist

• Sell products and services for human wellness clients
• Work with potential customers to convert one-time customers into brand loyalists
• Work with dedicated leaders and training resources to master selling and represent Tribe's ethos
• Operate within a commission-based sales model
• Follow regulatory requirements and sell ethically without overpromising or making unsubstantiated claims
• Represent high-quality, regulation-compliant wellness brands
• Conduct frequent phone and video calls from a home-based setup

Product Specialist – Health Supplements

Sales

• Reach out to customers who had issues making their purchase or abandoned their carts
• Re-engage customers and help them complete purchases
• Help pet owners understand the right products for their dog's needs
• Answer questions and remove uncertainty with clarity and care
• Convert warm leads into completed sales by building trust and addressing objections
• Transform near-buyers into loyal, repeat customers
• Work closely with the management team and use training resources to master selling and represent Tribe's ethos
• Follow regulatory requirements and sell ethically without overpromising or making unsubstantiated claims

Training Quality Specialist

IT Help Desk Specialist

Product Specialist – Health Supplements

Sales Recovery Specialist – Pet Supplements