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IT Help Desk Specialist
Tribe Builders, Inc. Keep the help desk dashboard at zero, including open tickets, pending account requests and system health alerts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Help Desk support, user account management, and troubleshooting across platforms like Salesforce and Vonage. Capable of maintaining system health and managing user communications effectively.
Highest-signal resume keywords
Salesforce ExperienceTroubleshooting SkillsUser Account ManagementSalesforce Administrator CertificationContact Center Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Help Desk SupportTechnical SupportUser Account ManagementTroubleshootingCall-Recording ManagementSales Order CorrectionSystem Health Monitoring
Soft Skills
Self-MotivatedOrganizedTime ManagementExcellent Written CommunicationExcellent Spoken Communication
Tools & Technologies
SalesforceVonageSMS MagicBusiness Texting PlatformAT&TVerizonT-Mobile
Certifications & Qualifications
Salesforce Administrator CertificationVonage Contact Center Certification
Industry Keywords
Contact CenterTelecomUser PermissionsPrivacy ProcessSpam-Label Removal
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Keep the help desk dashboard at zero, including open tickets, pending account requests and system health alerts
- Resolve most support tickets and escalate remaining issues with investigation completed
- Set up and remove user accounts across Salesforce, Vonage, SMS Magic and other tools
- Troubleshoot calling, callback and voicemail issues with agents and coordinate with Vonage support
- Manage business phone number assignments, releases and spam-label removal requests with AT&T, Verizon and T-Mobile
- Maintain users and numbers in the business texting platform
- Process call-recording deletion requests under the privacy process
- Correct sales and order records when automated checks flag mismatches
- Serve as the first point of contact for 150+ users and manage accounts, phone setup and support tickets
Requirements
What you’ll need- 2+ years in IT help desk, technical support or contact center support
- Salesforce experience strongly preferred, especially managing users, permissions and records
- Strong troubleshooting skills
- Track record of working independently; self-motivated, organized and able to manage time
- Excellent written and spoken English
- Reliable internet and a quiet workspace for the full 7:30 AM to 3:30 PM US Central Time schedule
- Salesforce Administrator certification, Vonage Contact Center (VCC) or another cloud contact center platform, SMS platforms, telecom or phone number management, and experience supporting sales teams are nice to have
Benefits
Comp & perks- Remote work
- Autonomy and little supervision
- International applicants welcome
- Reliable internet and quiet workspace required (not a benefit)