Training Quality Specialist

Tribe Builders, Inc

. Serve as a primary point of contact for new hires during training hours .

Posted 9/30/2026full-timeRemote • Texas • United StatesJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training and coaching new hires, with a strong focus on evaluating performance against sales and compliance standards. Proficient in providing actionable feedback and maintaining accurate documentation of trainee progress.

Highest-signal resume keywords

Sales Process UnderstandingCall Evaluation Against StandardsStrong Written CommunicationOrganizational SkillsExperience with Learning Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Quality AssuranceCall-Center QualityCoachingPerformance EvaluationDocumentation Accuracy

Soft Skills

Constructive FeedbackApproachabilityAttention to DetailSound JudgmentResponsiveness

Tools & Technologies

AI-Based Call Simulation ToolsTraining PlatformsTracking SpreadsheetsMessaging ToolsCall-Scoring Software

Industry Keywords

Quality and ComplianceRegulated Sales EnvironmentMicrolearningTargeted Coaching MethodsPerformance Trends

About the role

Key responsibilities & impact

Serve as a primary point of contact for new hires during training hours
Respond to training-related questions and provide guidance on processes, expectations, and resources
Review AI Agent simulated sales calls and evaluate performance against sales, quality, and compliance standards
Provide clear, actionable feedback after simulated call reviews
Assign and send targeted One Thing Trainings based on key coaching opportunities
Monitor trainee progress through training, simulated calls, certifications, and coaching assignments
Identify trainees falling behind, repeatedly struggling, or requiring additional support
Follow up to ensure coaching feedback is reviewed and applied to subsequent simulated calls
Escalate significant performance, compliance, attendance, or training concerns to Quality & Compliance leadership
Maintain accurate documentation of trainee progress, coaching, and simulated call outcomes
Partner with the Quality & Compliance team to identify new-hire performance trends and improve training

Requirements

What you’ll need

1+ year of experience in sales, sales quality assurance, call-center quality, training, or coaching
Solid understanding of the sales process, including call structure, discovery, objection handling, and closing
Experience evaluating calls or performance against a set scorecard, rubric, or quality standard
Strong written communication skills, with the ability to give clear, specific, actionable feedback
Comfortable giving constructive feedback while staying approachable and encouraging
Strong organizational skills and ability to manage many trainees, reviews, and follow-ups simultaneously
High attention to detail and accuracy when documenting trainee progress, coaching, and call outcomes
Ability to meet set review timelines and stay responsive throughout scheduled working hours
Sound judgment about when to escalate performance, compliance, attendance, or training concerns
Comfortable with or able to quickly learn training platforms, AI-based call simulation tools, tracking spreadsheets, and messaging tools
Reliable internet and equipment required
Setup capable of supporting clear, uninterrupted phone and video conversations
Available to work 8:00 AM–4:00 PM US Central Time consistently
Preferred: experience coaching or onboarding new sales representatives
Preferred: background in quality and compliance, especially in a regulated sales environment
Preferred: experience with learning management systems, CRM platforms, or call-scoring software
Preferred: familiarity with microlearning or targeted coaching methods, such as the One Thing Training approach
Preferred: experience spotting performance trends across groups and sharing insights with leadership

Benefits

Comp & perks

Fully remote work
Work with a growth-centric global environment
Opportunity to help reshape the health and wellness industry