Support Engineer

Tricore

. Troubleshoot customer-reported technical issues by reviewing system information, evaluating contributing factors, and identifying next steps .

Posted 9/22/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical proficiency in Electrical Engineering, particularly in PLC Ladder Logic and HMI Configuration, while effectively communicating with customers and internal teams throughout the troubleshooting process. Capable of documenting technical changes and adhering to safety and engineering standards in automation environments.

Highest-signal resume keywords

Electrical Engineering DegreePLC Ladder LogicHMI ConfigurationTechnical TroubleshootingWindows Operating Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical DesignPLC ProgrammingHMI ProgrammingIndustrial Electrical TroubleshootingTechnical DocumentationEngineering Best PracticesChange-Control ProcessesAutomation TechnologiesTechnical Proficiency DevelopmentComputer Programming

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer InteractionExpectation ManagementTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookWindows Operating Systems

Industry Keywords

Beverage ManufacturingDairy ManufacturingSoft Drink ManufacturingFood ManufacturingAutomation Standards

About the role

Key responsibilities & impact

Troubleshoot customer-reported technical issues by reviewing system information, evaluating contributing factors, and identifying next steps
Apply TriCore standards, established procedures, engineering best practices, and sound technical judgment
Communicate with customers and internal team members throughout the support process
Gather information, set expectations, and provide timely issue-status and resolution updates
Document troubleshooting steps, findings, communications, technical changes, and resolution activities
Program, configure, test, and implement approved PLC- and HMI-based changes
Follow review and change-control processes
Develop proficiency across TriCore automation technologies, platforms, engineering standards, and customer environments
Prioritize support cases and escalate issues when safety, production impact, complexity, expectations, or expertise exceed assigned capabilities
Follow TriCore and customer safety, conduct, policy, and site requirements
Own assigned support work through resolution or effective handoff, documenting status, risks, next steps, and outstanding actions

Requirements

What you’ll need

Bachelor of Science degree in Electrical Engineering or equivalent experience with demonstrated success applying technical knowledge in engineering or automation-related environments
Entry-level through approximately five years of experience, with ability to develop technical proficiency and work with increasing independence
Foundational knowledge or demonstrated experience in electrical design, PLC ladder logic, HMI configuration, computer programming, electrical principles, and/or industrial electrical troubleshooting
Ability and willingness to develop proficiency across all listed technical areas
Proficiency with Windows Operating Systems, Microsoft Word, Excel, Outlook, and other computer technologies
Excellent verbal and written communication skills
Ability to work scheduled 12-hour night shifts from 7:00pm to 7:00am Central Time and rotating weekends
Preferred experience in beverage, dairy, soft drink, or food manufacturing process industries

Benefits

Comp & perks

Fully remote work
Less than 5% travel
Reasonable accommodations for qualified applicants and employees as required by applicable law