Tricore

Support Engineer

• Provide remote technical support for customer production, cleaning, data collection, and reporting systems
• Troubleshoot customer-reported technical issues by reviewing system information and evaluating contributing factors
• Apply TriCore standards, established procedures, engineering best practices, and technical judgment
• Communicate with customers and internal team members throughout the support process
• Gather information, set expectations, and provide timely status and resolution updates
• Document troubleshooting steps, findings, communications, technical changes, and resolution activities
• Program, configure, test, and implement approved PLC- and HMI-based changes
• Follow review and change-control processes
• Develop proficiency across TriCore automation technologies, platforms, engineering standards, and customer environments
• Prioritize support cases and escalate issues when required
• Follow TriCore and customer safety, conduct, policy, and site requirements
• Own assigned support work through resolution or effective handoff with clear documentation

• Provide remote technical support for customer production, cleaning, data collection, and reporting systems
• Troubleshoot customer-reported technical issues by reviewing system information and evaluating contributing factors
• Apply TriCore standards, established procedures, engineering best practices, and technical judgment
• Communicate with customers and internal team members throughout the support process
• Gather information, set expectations, and provide timely issue-status updates
• Document troubleshooting steps, findings, communications, technical changes, and resolution activities
• Program, configure, test, and implement approved PLC- and HMI-based changes
• Follow review and change-control processes
• Develop proficiency across TriCore automation technologies, platforms, engineering standards, and customer environments
• Prioritize support cases and escalate issues when required
• Follow TriCore and customer safety, conduct, policy, and site requirements
• Own assigned support work through resolution or effective handoff with clear documentation

• Troubleshoot customer-reported technical issues by reviewing system information, evaluating contributing factors, and identifying next steps
• Apply TriCore standards, established procedures, engineering best practices, and sound technical judgment
• Communicate with customers and internal team members throughout the support process
• Gather information, set expectations, and provide timely issue-status and resolution updates
• Document troubleshooting steps, findings, communications, technical changes, and resolution activities
• Program, configure, test, and implement approved PLC- and HMI-based changes
• Follow review and change-control processes
• Develop proficiency across TriCore automation technologies, platforms, engineering standards, and customer environments
• Prioritize support cases and escalate issues when safety, production impact, complexity, expectations, or expertise exceed assigned capabilities
• Follow TriCore and customer safety, conduct, policy, and site requirements
• Own assigned support work through resolution or effective handoff, documenting status, risks, next steps, and outstanding actions

Account Manager

• Build and maintain consultative relationships with existing and prospective customers
• Understand customers’ businesses, operational priorities, budgets, planning cycles, and growth opportunities
• Create and execute account plans and sales strategies
• Identify, qualify, and advance sales opportunities
• Lead customer discovery conversations
• Own the sales process, including follow-up, next-step planning, and closing opportunities
• Engage technical and operational resources for solution development, scoping, quoting, and recommendations
• Apply knowledge of process systems to support solution development and proposal accuracy
• Present TriCore’s capabilities and recommend customer-aligned solutions
• Maintain customer, account, and opportunity information in Customer Center and other sales systems
• Partner with internal teams to support handoff from sales to execution
• Share customer insights, market trends, opportunity learnings, and best practices
• Drive account growth, customer retention, pipeline development, customer satisfaction, and profitable business growth

Account Manager – Sales

• Build and maintain consultative relationships with existing and prospective customers
• Develop understanding of customer business needs, operational priorities, budgets, planning cycles, and growth opportunities
• Create and execute account plans and sales strategies
• Identify, qualify, and advance sales opportunities
• Lead customer discovery conversations
• Own the sales process, including follow-up, next-step planning, and closing opportunities
• Engage technical and operational resources for solution development, scoping, quoting, and recommendations
• Apply process-systems knowledge, including mixing, batching, blending, CIP, and P&IDs, to support solution development and proposal accuracy
• Present TriCore’s capabilities and recommend customer-aligned solutions
• Maintain customer, account, and opportunity information in Customer Center and other sales systems
• Partner with internal teams to support handoff from sales to execution
• Share customer insights, market trends, opportunity learnings, and best practices