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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting and providing technical support for PLC and HMI systems, while effectively communicating with customers and documenting all support activities. Possesses foundational knowledge in electrical design and industrial electrical troubleshooting within automation-related environments.
Highest-signal resume keywords
PLC Ladder LogicHMI ConfigurationElectrical DesignIndustrial Electrical TroubleshootingWindows Operating Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical DesignPLC Ladder LogicHMI ConfigurationIndustrial Electrical TroubleshootingComputer Programming
Soft Skills
Excellent Verbal CommunicationExcellent Written Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Automation TechnologiesFood ManufacturingBeverage IndustryDairy IndustrySoft Drink Industry
About the role
Key responsibilities & impact- Provide remote technical support for customer production, cleaning, data collection, and reporting systems
- Troubleshoot customer-reported technical issues by reviewing system information and evaluating contributing factors
- Apply TriCore standards, established procedures, engineering best practices, and technical judgment
- Communicate with customers and internal team members throughout the support process
- Gather information, set expectations, and provide timely issue-status updates
- Document troubleshooting steps, findings, communications, technical changes, and resolution activities
- Program, configure, test, and implement approved PLC- and HMI-based changes
- Follow review and change-control processes
- Develop proficiency across TriCore automation technologies, platforms, engineering standards, and customer environments
- Prioritize support cases and escalate issues when required
- Follow TriCore and customer safety, conduct, policy, and site requirements
- Own assigned support work through resolution or effective handoff with clear documentation
Requirements
What you’ll need- Bachelor of Science degree in Electrical Engineering or equivalent experience with demonstrated success applying technical knowledge in engineering or automation-related environments
- Entry-level through approximately five years of experience
- Foundational knowledge or demonstrated experience in one or more of: electrical design, PLC ladder logic, HMI configuration, computer programming, electrical principles, and industrial electrical troubleshooting
- Ability and willingness to develop proficiency across all listed technical areas
- Proficiency with Windows Operating Systems, Microsoft Word, Excel, Outlook, and other tools needed to communicate, document, and resolve support work
- Excellent verbal and written communication skills
- Ability to work scheduled 12-hour night shifts between 7:00pm and 7:00am Central Time and rotating weekends
- Preferred experience in beverage, dairy, soft drink, or food manufacturing process industries
- Travel less than 5% within North America
Benefits
Comp & perks- Reasonable accommodations for qualified applicants and employees as required by applicable law
- At-will employment (either the employee or the Company may terminate the employment relationship at any time, subject to applicable law)