Program Manager

Trilogy Federal

. Provide executive responsibility for nationwide and OCONUS TAP service delivery across 300+ installations and a Benefits Advisor workforce of approximately 250-280 personnel .

Posted 10/8/2026full-timeRemote • Washington • United StatesSeniorLead💰 $120,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive program and project management capabilities, including leadership of large-scale operations, contract compliance, and stakeholder engagement within Federal service delivery. Proficient in developing and implementing management plans, quality control, and performance improvement strategies.

Highest-signal resume keywords

Project Management Professional (PMP) CertificationProgram/Project Management ExperienceLeadership of Geographically Dispersed TeamsService Contract Act ComplianceStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementQuality ControlData AnalyticsCurriculum DevelopmentRisk ManagementPerformance ImprovementContract Cost ControlStrategic PlanningOperational Continuity

Soft Skills

Executive CommunicationOrganizational SkillsLeadership SkillsProblem-Solving Skills

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

Federal Service DeliveryService Contract ActStatus of Forces Agreement (SOFA)Geographically Dispersed OperationsProgram Evaluation

Tech Stack

Tools & technologies

PMPVoIP

About the role

Key responsibilities & impact

Provide executive responsibility for nationwide and OCONUS TAP service delivery across 300+ installations and a Benefits Advisor workforce of approximately 250-280 personnel
Provide overall leadership and accountability for program performance, staffing, schedule, cost, quality, risk, and contract compliance
Lead the management structure and geographically dispersed workforce required to maintain staffing, coverage, and operational continuity across CONUS and OCONUS locations
Serve as the senior contractor point of contact with VA leadership, the Contracting Officer's Representative, Government Program Managers, and Federal and Department of War stakeholders
Develop, implement, and maintain the Project Management Plan and associated management processes
Oversee TAP field operations, curriculum development and sustainment, workforce training, strategic planning, data analytics, program evaluation, and modernization activities
Own contractor quality management, including implementation of the Quality Control Plan, monitoring performance against the Government's Quality Assurance Surveillance Plan, and ensuring timely corrective action
Oversee Service Contract Act workforce and contract requirements
Manage program risks, issues, corrective actions, staffing requirements, and performance improvement activities
Oversee contract cost controls, travel, Other Direct Costs, and resource utilization
Ensure knowledge management and reporting processes support scheduling, staffing, curriculum, analytics, planning, performance reporting, and rapid Government data calls
Ensure timely, accurate delivery of weekly, monthly, quarterly, and ad hoc reports and executive briefings
Maintain effective communications with senior Government stakeholders and partner organizations and ensure coordinated execution across all program workstreams

Requirements

What you’ll need

Bachelor's degree
Minimum of 12 years of program/project management experience
Candidate must possess and maintain a Project Management Professional (PMP) certification or equivalent industry-recognized project management certification, OR demonstrate progressive program management experience showing growth in the scope, scale, and complexity of programs managed
At least 5 years of relevant experience managing large-scale, geographically dispersed program operations comparable in scope and complexity to a nationwide Federal service-delivery program
At least 5 years of demonstrated experience leading teams and managing programs of national scope within the Federal Government or Department of War
Demonstrated experience managing and controlling Service Contract Act contracts
Familiarity with applicable Status of Forces Agreement (SOFA) programs, requirements, and systems
Proven experience engaging senior-level Government or agency stakeholders to foster collaboration and strategic alignment
Demonstrated ability to manage large, geographically dispersed operations
Strong executive communication, organizational, leadership, and problem-solving skills
Periodic travel may be required to support program activities, customer meetings, and operations at U.S. and overseas locations
Physical SIM-backed landline or cellphone number required for phone interviews; VOIP numbers are not accepted

Benefits

Comp & perks

Health, dental, and vision plans
Optional FSA
Paid parental leave
Safe Harbor 401(k) with employer contributions 100% vested from day 1
Paid time off and 11 paid holidays
No cost group term life/AD&D plan, and optional supplemental coverage
Pet insurance
Monthly phone and internet stipend
Tuition and training reimbursement
Medical/dental/vision insurance coverage
Supportive work/life balance