Project Manager – Operations Lead

Trilogy Federal

. Direct day-to-day operational execution of nationwide and OCONUS TAP field delivery across 300+ installations and a Benefits Advisor workforce of approximately 250-280 personnel .

Posted 10/8/2026full-timeRemote • Washington • United StatesSenior💰 $120,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large-scale, geographically dispersed service delivery operations, including workforce staffing, scheduling, and performance management. Proven ability to develop operational directives and maintain effective communication across diverse teams and locations.

Highest-signal resume keywords

Geographically Dispersed Workforce ManagementOperational Directive DevelopmentService Delivery CoordinationProject Management CertificationFederal Government Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ManagementStaffing CoordinationSchedulingTraining ManagementPerformance ReportingRisk ManagementOnboardingQuality AssuranceEvent SchedulingProgram Implementation

Soft Skills

LeadershipOrganizational SkillsCommunicationProblem-Solving

Certifications & Qualifications

PMP

Industry Keywords

VA BenefitsDoWMilitary TransitionFederal ProgramsService Contract ActCONUS OperationsOCONUS Operations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Direct day-to-day operational execution of nationwide and OCONUS TAP field delivery across 300+ installations and a Benefits Advisor workforce of approximately 250-280 personnel
Maintain Benefits Advisor staffing and operational coverage across permanent and itinerant locations, including continuity during vacancies, leave, training, and staffing disruptions
Manage and coordinate regional/field leadership structures, personnel assignments, schedules, and operational priorities
Develop and issue operational directives, schedules, assignments, and implementation guidance for consistent execution of Government requirements
Monitor vacancies, staffing levels, coverage requirements, attrition, onboarding, training status, and operational readiness
Coordinate new-hire training needs with staffing forecasts
Coordinate field travel and temporary coverage while minimizing unnecessary temporary-duty travel and associated costs
Ensure timely event scheduling, operational reporting, and consistent delivery of VA Benefits and Services briefings and required TAP support activities
Monitor installation-level service delivery, facilities, equipment, stakeholder relationships, and emerging performance issues
Track operational performance, risks, issues, staffing challenges, and corrective actions; escalate issues before they affect service delivery
Coordinate field activities with the Program Manager, Curriculum Lead, Data Analytics Lead, Government stakeholders, and installation-level partners
Support implementation of Government-approved operating procedures, curriculum changes, modernization initiatives, and program changes
Maintain communications and knowledge sharing across geographically dispersed teams and locations
Ensure workforce onboarding, training, qualification, deployment, and continuing operational readiness
Contribute to weekly, monthly, quarterly, and ad hoc operational reports and Government briefings
Support rapid response to Government requests

Requirements

What you’ll need

Bachelor's degree
Minimum of 6 years of relevant experience managing large-scale, geographically dispersed service-delivery operations involving workforce staffing, scheduling, coordination, and performance management
Demonstrated experience leading teams and managing projects of national scope within the Federal Government or Department of War (DoW)
Proven experience managing the day-to-day operations of a geographically dispersed workforce
Proven experience developing and issuing operational directives and schedules necessary to effectively manage program operations
Strong leadership, organizational, communication, and problem-solving skills
Experience supporting VA, DoW, military transition, Veteran services, training, or similarly complex Federal programs
Experience managing geographically dispersed service delivery across multiple military installations
Experience coordinating both CONUS and OCONUS operations
Experience managing workforce staffing, scheduling, vacancies, coverage, operational performance, and quality
Experience managing or supporting a Service Contract Act (SCA)-covered workforce
PMP or comparable project management certification preferred

Benefits

Comp & perks

Health, dental, and vision plans
Optional FSA
Paid parental leave
Safe Harbor 401(k) with employer contributions 100% vested from day 1
Paid time off and 11 paid holidays
No cost group term life/AD&D plan, and optional supplemental coverage
Pet insurance
Monthly phone and internet stipend
Tuition and training reimbursement
Medical/dental/vision insurance coverage
Supportive work/life balance