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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing national accounts, providing exceptional customer service, and coordinating logistics for shipments and installations. Proficient in data analysis and reporting to identify trends and improve processes within the foodservice industry.
Highest-signal resume keywords
National Accounts CoordinationCustomer Service ExcellenceLogistics ManagementData AnalysisCFSP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuoting SoftwareFoodservice Equipment KnowledgeMicrosoft ExcelMicrosoft OutlookMicrosoft Word
Soft Skills
Organizational SkillsVerbal CommunicationWritten CommunicationAnalytical SkillsProblem-Solving Skills
Tools & Technologies
Third-Party Facility Management Software
Certifications & Qualifications
CFSP Certification
Industry Keywords
Foodservice IndustryHospitalityRestaurant IndustryNational AccountsVendor Liaison
About the role
Key responsibilities & impact- Report to the Director, Account Executives
- Provide specialized support to National Accounts Coordinators and Sales Representatives in managing national accounts
- Assist with customer inquiries and requests
- Collaborate with internal and external stakeholders on national account activities
- Generate accurate quotes, review vendor quotes, and assist with negotiating discounts when applicable
- Assist with order entry and ensure timely, accurate processing according to customer requirements and deadlines
- Coordinate logistics for shipments, deliveries, and equipment installations
- Liaise with vendors, carriers, installers, and customers
- Use third-party facility management software to track and manage orders, shipments, and installations
- Assist with resolving customer equipment issues and escalate complex issues as necessary
- Provide prompt and professional customer support
- Maintain and analyze data related to quotes, orders, and installations
- Identify trends, discrepancies, and areas for improvement
- Prepare regular reports and updates for coordinators and management
Requirements
What you’ll need- High School Diploma, or equivalent military or practical experience
- 2–4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role
- Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred
- Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities effectively
- Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software
- Ability to successfully pass a background check post offer acceptance
- Understanding of foodservice equipment, industry standards, and best practices
- Strong organizational, verbal, written communication, analytical, and problem-solving skills
- Ability to work collaboratively with National Accounts Coordinators, Sales Representatives, and cross-functional teams
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- Pet insurance
- Legal insurance
- 401(k)
- Community Service Day
- Spotlight Awards
- National Sales Excellence Awards
- CFSP Prep Certification Program