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Application Support Specialist
Trimble Inc.. Serve as a primary support liaison assisting customers with software setup, configuration, implementation, and usage across AutoBid, Accubid, and Estimation Desktop .
About the role
Key responsibilities & impact- Serve as a primary support liaison assisting customers with software setup, configuration, implementation, and usage across AutoBid, Accubid, and Estimation Desktop
- Troubleshoot and resolve complex technical issues via telephone, email, live chat, and web-based support channels
- Translate complex technical concepts clearly for diverse end users
- Collaborate with support, development, and product teams to improve application quality and customer experience
Requirements
What you’ll need- Proven critical thinking and troubleshooting skills with standard computer systems and logic-driven issue resolution
- Strong written and verbal communication abilities with a customer-oriented approach
- Ability to work autonomously and thrive in fast-paced or time-critical environments
- Adept at navigating and utilizing AI-powered support tools such as chatbots and virtual assistants
- Construction industry experience specific to Electrical and Mechanical trades (bonus)
- 1–3 years of experience in technical customer support or call center environments (bonus)
- Hands-on familiarity with Accubid software products (bonus)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
- Equal opportunity workplace
- Reasonable accommodations for disabilities or sincerely held religious beliefs