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Customer Success Manager
Trimble Inc.. Independently manage a portfolio of customers, ensuring strong adoption and retention outcomes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management and Account Management within a SaaS environment, leveraging data and AI-driven insights to enhance customer outcomes and drive digital transformation in the AECO industry.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementData-Driven InsightsGainsightSalesforce
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementValue RealizationAI-Enabled ToolsAdvanced AnalyticsDigital Transformation
Soft Skills
Cross-Functional CollaborationIndependent Account Management
Tools & Technologies
GainsightSalesforce
Industry Keywords
AECO IndustryConstruction Technology
About the role
Key responsibilities & impact- Independently manage a portfolio of customers, ensuring strong adoption and retention outcomes
- Develop and execute customer success plans aligned to business objectives
- Leverage data and AI-driven insights to proactively identify risks and opportunities
- Lead business reviews focused on value realization and customer health
- Partner cross-functionally to drive customer outcomes
- Drive the digital transformation of the construction industry through Trimble's construction technology solutions
Requirements
What you’ll need- 4–6 years of Customer Success or Account Management experience within a SaaS environment
- Strong understanding of customer lifecycle management and value realization
- Experience using data and AI-enabled tools to drive customer outcomes
- Proven ability to manage accounts independently and deliver consistent results
- Experience with Gainsight, Salesforce, and advanced analytics or AI capabilities
- AECO industry experience
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
- Commission eligibility
- 10% travel requirement