Field Technical Support Professional

Trimble Inc.

. Deliver rapid technical triage and resolution for critical hosted enterprise environments across phone, chat, email, and ticketing portals .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $58,300 - $80,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and administering cloud hosting ecosystems, with a strong focus on Windows Server infrastructure and SQL Server administration. Proficient in managing enterprise customer interactions and refining support procedures for enhanced efficiency.

Highest-signal resume keywords

Technical Support ExperienceCloud Infrastructure ManagementWindows Server TroubleshootingSQL Server AdministrationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCloud HostingWindows ServerSQL Database QueriesNetwork ConnectivityIIS Application PoolsVPN TroubleshootingIncident ManagementPerformance Issue ResolutionEnterprise ERP Management

Soft Skills

Written CommunicationVerbal CommunicationDe-escalation SkillsStakeholder ManagementProactive Communication

Tools & Technologies

AzureAWSMicrosoft 365SMTP RelayViewpoint VistaProContractorAccubidAutoBidCRM PlatformsTicketing Systems

Industry Keywords

Hosted Enterprise EnvironmentsVirtual Desktop PlatformsCloud InfrastructureConstruction Management SoftwareTiered Escalation Workflows

Tech Stack

Tools & technologies

AWSAzureCloudERPSMTPSQL

About the role

Key responsibilities & impact

Deliver rapid technical triage and resolution for critical hosted enterprise environments across phone, chat, email, and ticketing portals
Troubleshoot and administer cloud hosting ecosystems
Resolve issues across virtual desktop platforms, Windows Server infrastructure, and network connectivity
Diagnose database queries, SQL data integrity, and enterprise communication configurations
Restore service quickly during high-priority incidents
Keep stakeholders informed through transparent, proactive communication
Refine support procedures for maximum efficiency
Travel 10–25%

Requirements

What you’ll need

3+ years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments (Azure, AWS)
Proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations
Working knowledge of SQL Server administration, relational database querying, and performance issue resolution
Exceptional written and verbal communication skills
Ability to de-escalate urgent issues and manage enterprise customer interactions
Direct experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or comparable construction management software platforms (bonus)
Experience managing tiered escalation workflows within modern enterprise CRM and incident management ticketing platforms (bonus)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Time off plans
Retirement plans
Tax savings plans for health, dependent care, and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
10–25% travel opportunity
Diverse, inclusive, and equitable workplace
Reasonable accommodations for disabilities or sincerely held religious beliefs