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Renewals Specialist
Trimble Inc.. Cultivate, influence, and secure account renewals while protecting and enhancing customer trust .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account renewals, customer relationship management, and sales processes, with a strong focus on data-driven strategies and project management. Proficient in utilizing CRM tools like Salesforce and NetSuite to enhance customer trust and drive performance.
Highest-signal resume keywords
Account Renewal ManagementSalesforce CRM ProficiencyProject Management SkillsCustomer Relationship ManagementData-Driven Strategy Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ReviewQuote CreationBilling ProcessesOrder ProcessingSales ProcessesCustomer SupportFinancial ReportingContract ManagementData AnalysisProcess Improvement
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationInterpersonal SkillsProblem-Solving SkillsJudgment and Discretion
Tools & Technologies
SalesforceNetSuite
Industry Keywords
Construction Industry SoftwareCustomer SuccessEnterprise SoftwareAccounts ReceivableC-Level Executive Interface
About the role
Key responsibilities & impact- Cultivate, influence, and secure account renewals while protecting and enhancing customer trust
- Execute all phases of the renewal process, including account review, customer notification, quote creation, and closing renewal strategies
- Partner with Customer Success, Sales, Product Management, and Legal to develop customer-specific renewal strategies based on data-driven insights
- Identify customer requirements early, uncover roadblocks, and drive renewals to on-time closure
- Adopt new initiatives and programs proactively
- Monitor at-risk renewals/accounts and develop plans of action
- Meet or exceed quarterly and annual renewal goals
- Prepare activity and forecast reports as requested
- Provide timely and quality solutions to customer issues
- Manage customer relationships and multiple projects simultaneously
- Develop and work on resources for internal and external customers
- Present numerical data effectively and monitor work for accuracy and quality
- Handle confidential and sensitive information with discretion, diligence, and good judgment
Requirements
What you’ll need- Associate’s degree preferably majoring in Finance, Accounting, or Business, plus one to three years of experience in customer support, service and/or management, accounts receivable or equivalent experience
- Sales and/or customer service experience
- Background with sales processes, including quoting, billing, and contracts, is a plus
- Excellent written and verbal skills
- Basic Project Management skills/experience
- Ability to develop ongoing improvements and processes to enhance team performance
- Ability to interface with C-Level executives and owners
- Hands-on experience using CRM Salesforce
- Bachelor’s degree in Finance, Accounting, or Business is desirable with an Enterprise software company
- One to three years of experience working with software solutions for the construction industry
- Solid understanding of order processing and coordinating with functional departments
- Demonstrated experience in supporting a sales or financial-oriented organization
- NetSuite experience
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
- Commission eligibility
- 10–20% travel requirement