Technical Support Analyst

Trimble Inc.

. Investigate, troubleshoot, and resolve hardware, software, and transportation management system issues using CRM and case-management platforms .

Posted 10/23/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $55,000 - $75,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in technical troubleshooting and root cause analysis across integrated systems, with strong communication skills to bridge technical and non-technical audiences. Experienced in utilizing SQL, XML, HTML, and various operating systems to enhance transportation management software functionality.

Highest-signal resume keywords

Technical TroubleshootingRoot Cause AnalysisSQL ProficiencyOperating Systems SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLXMLHTMLScripting LanguagesRoot Cause AnalysisTechnical TroubleshootingDevice Log AnalysisREST APIsSOAP APIsWeb Services

Soft Skills

Excellent Communication SkillsAbility To Explain Complex Concepts

Tools & Technologies

JiraCRM ToolsCase-Management PlatformsTransportation Management Software

Certifications & Qualifications

Bachelor's Degree In Technology-Related Field

Industry Keywords

Transportation ManagementLogistics Domain KnowledgeMobile CommunicationsWireless Devices

Tech Stack

Tools & technologies

AndroidAngulariOSJavaJavaScriptLinuxPythonReactSDLCSOAPSQL

About the role

Key responsibilities & impact

Investigate, troubleshoot, and resolve hardware, software, and transportation management system issues using CRM and case-management platforms
Partner with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution
Deliver customer support through phone, email, web, and chat while meeting team SLAs and KPIs
Analyze device logs, database queries, and system behaviors to perform root-cause analysis on complex technical issues
Recommend improvements to business processes, technical support tools, research approaches, and internal documentation
Serve as a technical conduit between commercial clients and internal development teams
Shape the quality, reliability, and functionality of transportation management software

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience in a technology-related field
Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems
Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages
Hands-on experience navigating and supporting operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers
Excellent written and verbal communication skills
Ability to explain complex concepts to technical and non-technical audiences
Less than 5% travel requirement
Prior Jira, CRM casing tools, or SDLC experience is a bonus
Experience with mobile communications, wireless devices, or device log analysis is a bonus
Transportation and logistics domain knowledge is a bonus
Familiarity with REST/SOAP APIs, Web Services, Java, C#, Python, JavaScript, Angular, or React is a bonus

Benefits

Comp & perks

Bonus eligible
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Time off plans
Retirement plans
Tax savings plans for health, dependent care, and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
Reasonable accommodations for disabilities or sincerely held religious beliefs