Technical Support Representative

Trimble Inc.

. Partner with customers across phone, email, and chat to diagnose and resolve technical challenges .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering technical customer solutions through omnichannel support, with strong troubleshooting and problem-solving skills. Proficient in using ticketing platforms and remote support tools while maintaining organized case documentation.

Highest-signal resume keywords

Omnichannel Support ExperienceTechnical AptitudeClear Communication SkillsTroubleshooting AbilitiesFamiliarity With Ticketing Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Customer SolutionsTroubleshootingCase DocumentationOperating SystemsProduct Extensions

Soft Skills

Empathetic CommunicationResourcefulnessOrganization

Tools & Technologies

Ticketing PlatformsRemote Support ToolsCollaborative Software

Industry Keywords

EngineeringArchitectureDesignUser Experience (UX)

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Partner with customers across phone, email, and chat to diagnose and resolve technical challenges
Empower users with actionable tips, tutorials, and workflows that improve confidence and productivity with Trimble products
Resolve issues involving installations, account entitlements, product extensions, and bug tracking
Collaborate with cross-functional teams to escalate critical incidents
Continuously refine knowledge base resources

Requirements

What you’ll need

Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat)
Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools
Clear, empathetic communication skills with the ability to translate technical concepts into simple language
Resourceful troubleshooting and problem-solving abilities
Organized case documentation habits
Familiarity with ticketing platforms, remote support tools, or customer support center environments
Background or interest in engineering, architecture, design, or user experience (UX)
Experience working across multiple operating systems including Windows, iOS, and Android

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Time off plans
Retirement plans
Tax savings plans for health, dependent care, and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan