Technical Support Representative

Trimble Inc.

. Serve as the primary technical point of contact for clients .

Posted 9/24/2026full-timeUnited StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting browser-based software and providing technical support for ProjectSight and related Trimble products. Capable of managing case workloads effectively while ensuring exceptional customer experiences and timely communication.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Browser-Based SoftwareRelational Database Architecture (SQL Server)ProjectSight Solutions ExpertiseAfter-Hours Support Availability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingRelational Database ArchitectureSQL ServerAPI InterfacesBrowser Developer ToolsMessaging TechnologiesBIM SoftwareProjectSightProlog

Soft Skills

Effective CommunicationPrioritizationCustomer Experience Focus

Tools & Technologies

ProjectSightTrimble ProductsIOS DevicesAndroid Devices

Industry Keywords

ArchitectureEngineeringConstruction Software

Tech Stack

Tools & technologies

AndroidiOSSMTPSQL

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for clients
Resolve issues via phone, email, chat, and screen-share meetings
Master ProjectSight and related Trimble products to provide expert-level investigations and resolutions
Manage case workloads through effective prioritization
Ensure timely communication and exceptional customer experiences
Develop and document technical solutions for the knowledge base and support teams
Provide rotating after-hours support
Support customers using ProjectSight solutions to improve construction-team productivity

Requirements

What you’ll need

Minimum 2 years of experience in a software-based Technical Helpdesk or Support role
Proven experience troubleshooting browser-based software
Familiarity with browser developer tools
Strong foundation in relational database architecture and concepts (SQL Server)
Familiarity with iOS and Android mobile devices
Understanding of messaging technologies (MAPI, POP3/SMTP, SPF, DKIM, DMARC) is a bonus
Experience in architecture, engineering, or construction software (BIM, ProjectSight, Prolog) is a bonus
Experience with API interfaces is a bonus
Ability to work Monday–Friday, 8am–5pm PST with rotating after-hours support schedule

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
Collaborative, supportive team environment
Professional growth and technical expertise development