Utilities Management Software Customer Success Manager

Trimble Inc.

. Cultivate and sustain robust customer relationships .

Posted 10/8/2026full-timeVästerås • SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management within the utility industry, focusing on driving product adoption, customer retention, and satisfaction. Proficient in communicating customer insights and collaborating with internal teams to ensure customer success.

Highest-signal resume keywords

Customer Relationship ManagementUtility Industry KnowledgeProactive Problem SolvingBilingual Proficiency in Swedish and EnglishDigitalization in Utilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionUpselling and Cross-SellingCustomer Health MonitoringUtility Ecosystem UnderstandingElectrical Engineering Education

Soft Skills

Strong Interpersonal SkillsEffective CommunicationSolution-Oriented MindsetAutonomous and Collaborative Work

Industry Keywords

Utility IndustryCustomer SuccessDigitalizationInfrastructure OwnersCustomer Insights

About the role

Key responsibilities & impact

Cultivate and sustain robust customer relationships
Help customers realize the full potential of Trimble's solutions
Act as a strategic liaison between customers and product, engineering, and sales teams
Communicate customer insights and needs internally
Drive product adoption and usage
Drive customer retention and identify upselling and cross-selling opportunities
Monitor customer health and satisfaction
Proactively solve customer problems and deliver value
Collaborate across internal teams to ensure customer success
Guide utilities customers across Sweden and Norway toward long-term success
Travel occasionally to visit clients

Requirements

What you’ll need

Experience working with critical asset and infrastructure owners within the utility industry
Understanding of the utility ecosystem, including its operation, processes, and needs
Interest in the advancement digitalization can bring to the utility industry
University education connected to the utilities industry, for example Electrical Engineering
Proven experience taking care of customers' well-being in the utility sector
Strong interpersonal and communication skills
Proactive, solution-oriented mindset
Ability to thrive both autonomously and collaboratively
Professional verbal and written proficiency in Swedish and English
Willingness to travel approximately 15% and occasionally visit clients

Benefits

Comp & perks

Opportunity to drive meaningful, sustainable change in utility operations
Collaborative, supportive team culture
Purpose-driven projects with tangible positive real-world impact
Opportunity to build and deliver solutions that improve safety, sustainability, productivity, and reduce waste
Career development and collective growth opportunities
Empowerment to take initiative and embrace ownership
Entrepreneurial working environment
Accommodation support during the application process