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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service requests for complex medical equipment and life-saving imaging devices, ensuring accurate documentation and effective communication with healthcare professionals. Proficient in data entry and analysis, with a strong understanding of the healthcare environment and medical equipment terminology.
Highest-signal resume keywords
Customer Service ExperienceData Entry and AnalysisMedical Equipment TerminologyWork Order Systems DocumentationMicrosoft Outlook Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocumentationTyping 45 WPMProblem SolvingCall Flow Processes
Soft Skills
Positive InteractionsTimely CommunicationCourteous ServiceProbing QuestionsPeer Coaching
Tools & Technologies
Microsoft OutlookWork Order Systems
Industry Keywords
Healthcare EnvironmentMedical EquipmentService RequestsEmergency SituationsSafety Incidents
About the role
Key responsibilities & impact- Handle incoming phone calls for servicing complex medical equipment and life-saving imaging devices
- Partner with clinical professionals by telephone to input data for medical equipment servicing
- Secure critical information through positive interactions
- Coordinate repairs between healthcare professionals and TRIMEDX technicians
- Document equipment issues and determine severity
- Dispatch service requests to responsible technicians
- Manage incoming interactions from healthcare professionals in a timely and courteous manner
- Ask probing questions and relay information to repair technicians
- Notify field technicians and escalate emergency situations using call flow processes
- Document and escalate safety incidents and issues affecting the service model
- Perform follow-up activities
- Assist with visitor side-by-sides and peer coaching
- Perform data entry and analysis
- Complete other assigned duties
Requirements
What you’ll need- Must currently reside in the Eastern or Central Time zones
- Able to work Tuesday–Saturday, 12:30–9:00 PM EST
- Must be able to type 45 wpm
- Must have experience with Microsoft Outlook or similar email solutions
- Customer service experience preferred
- High School or equivalent degree required
- College education preferred
- Understanding of the healthcare environment, including medical equipment terminology
- Ability to document accurate information in work order systems
- Ability to use resources to solve customer issues or direct them to the appropriate source
Benefits
Comp & perks- Shift differential for some evening and Saturday/Sunday hours
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Paid Time Off (PTO)
- 9 paid holidays
- Opportunities for growth