Client Experience Coordinator

TRIMEDX

. Handle incoming phone calls for servicing complex medical equipment and life-saving imaging medical devices .

Posted 10/12/2026full-timeIndianapolis • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer interactions and servicing complex medical equipment, with a strong understanding of medical terminology and the healthcare environment. Proficient in data entry, documentation, and coordination of service requests to ensure timely and effective resolution of issues.

Highest-signal resume keywords

Customer Service ExperienceMedical Equipment TerminologyData Entry and AnalysisMicrosoft Outlook ProficiencyCall Flow Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocumentationTyping 45 WPMIssue AnalysisService Request Coordination

Soft Skills

Positive InteractionsProbing QuestionsTimely CommunicationPeer Coaching

Tools & Technologies

Microsoft OutlookWork Order Systems

Industry Keywords

Healthcare EnvironmentMedical Equipment ServicingImaging Medical DevicesEmergency SituationsCustomer Needs

About the role

Key responsibilities & impact

Handle incoming phone calls for servicing complex medical equipment and life-saving imaging medical devices
Partner with clinical professionals by telephone to input data for medical equipment servicing
Secure critical information through thoughtful and positive interactions
Coordinate repairs between healthcare professionals and Trimedx technicians
Document equipment issues and determine severity
Dispatch service requests to responsible technicians
Manage incoming interactions from healthcare professionals in a timely and courteous manner
Ask probing questions and relay information to repair technicians
Document accurate information in work order systems
Notify field technicians and escalate emergency situations using call flow processes
Use resources to solve customer issues or direct them to the appropriate source
Stay current with customer needs and CEC training materials
Document and escalate safety incidents and issues affecting the service model
Perform follow-up activities
Assist with visitor side by sides and peer coaching
Perform data entry and analysis
Perform all other duties as assigned

Requirements

What you’ll need

Must currently reside in the Eastern or Central Time zones
Must be able to work the listed hours in EST
Must be able to type 45 wpm
Must have experience with Microsoft Outlook, or similar email solutions
High School or equivalent degree required
Customer service experience preferred
College education preferred
Ability to demonstrate understanding of the healthcare environment, including medical equipment terminology

Benefits

Comp & perks

Shift differential for some evening and Saturday/Sunday hours
Medical, dental, and vision insurance
401K
Paid Time Off (PTO)
9 paid holidays
Annual merit increases
HSA/FSA
Matching retirement plans
Paid vacation
Parental leave
Adoption/infertility assistance
Opportunities for growth