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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer implementations within the hospital and medical equipment industry, with a strong focus on project management, continuous improvement methodologies, and effective communication with diverse stakeholders.
Highest-signal resume keywords
Project Management SkillsContinuous Improvement ExperienceCross-Functional Team LeadershipCustomer Relationship ManagementKnowledge of Hospital Equipment Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementImplementation PlanningService Management ProcessesBudget AdherenceTroubleshootingData AnalysisLean MethodologiesSix SigmaResource PlanningInventory Validation
Soft Skills
Strong Communication SkillsAction OrientationRelationship BuildingInfluencing SkillsPresentation Skills
Tools & Technologies
Microsoft OfficeService Management Software
Certifications & Qualifications
PMP CertificationProject Management Certification
Industry Keywords
Hospital IndustryMedical Equipment IndustryJoint Commission RegulationsClinical EngineeringCustomer-Facing Operations
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead and own implementation of new customers to the TRIMEDX clinical engineering service program
- Manage integrated service planning, validation, resource assessment, project planning, information system conversion, training coordination, customer-facing communications, service contract analysis coordination, and internal business-unit coordination
- Coordinate with Key Account Managers where appropriate
- Lead mid-to-large market-sized new customer implementation projects
- Assemble and direct cross-functional teams to develop and implement client-specific clinical engineering service programs
- Facilitate customer-facing implementation and startup meetings and continuing education for clinical and administrative staff
- Evaluate clients’ current programs and identify implementation needs and site-specific objectives
- Create and manage implementation timelines covering inventory validation, planning, customer conference calls, orientation, go-live, ISP validation, resource planning, service contract analysis, and internal coordination
- Convert sites from existing programs to the TRIMEDX Medical Equipment Management program
- Manage contract reconciliation for new customers
- Serve as project manager or participant on corporate-wide continuous improvement initiatives and cross-functional projects
- Work on special continuous improvement projects
- Perform other duties as assigned
Requirements
What you’ll need- Significant national travel and schedule flexibility required
- Ability to travel nationally to client hospitals and to the Central Office in Indianapolis
- Close proximity to a major airport
- Prior experience in the hospital or medical equipment industry required
- Minimum 5 years of experience in a customer-facing operations support role
- Previous experience with continuous improvement, lean, or Six Sigma initiatives
- Minimum 1–2 years of experience leading cross-functional teams
- Minimum 1–2 years of experience operating in the hospital and medical equipment industry
- PMP or other project management certifications preferred
- Project management skills, including coordination, communication, budget adherence, completion goals, prioritization, and troubleshooting
- Knowledge of the hospital and medical equipment industry
- Knowledge of equipment service management processes and procedures
- Knowledge of Joint Commission and other equipment-related regulations
- Knowledge of Microsoft Office and service management software
- Strong customer relationship, written, verbal, and presentation skills
- Strong management skills and action orientation
- Ability to build rapport and credibility with healthcare executives and leadership
- Ability to gather and analyze information and implement solutions
- Ability to work effectively with diverse roles, backgrounds, and expectations
- Ability to demonstrate TRIMEDX core values
- Ability to influence others into action
- Bachelor’s degree or equivalent experience in a related field required
- MBA preferred
- Must not require immigration sponsorship
Benefits
Comp & perks- Health/dental/vision benefits
- HSA/FSA
- Matching retirement plans
- Paid vacation
- Parental leave
- Adoption/infertility assistance
- Opportunities for growth
- Drug-free workplace
